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Beginner

On Exception(ContactInActiveException) Question

I have this exception set in my script, which calls a "Cleanup" label. After I clear the exception, I gather the ANI and write it to a custom variable.

My problem is that even successful handled calls that have no exception are being written to the custom variable.

If the customer barges a prompt does this create an exception?

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The ContactInactiveException is thrown when a customer exits the script either by getting sent to an agent, selecting an option with redirects them out of the script, or the caller hangs up, etc.

Capturing this exception allows you to keep a script open even when a caller hangs up. Very handy in certain situations.

andy - berbee