Outbound API (Import Issue)

[heabdelr]

Hi,

Regarding Import API, we have a customer information list where some customers have only 1 phone number and the others have 2 or more phone numbers. The API only accepts for Phone01 through Phone10: digits 0-9, pound sign (#), and asterisk (*). So how to import this list while leaving empty phones without any value, where it doesn't accept empty space or null. For example in the place of # we need to send empty or null values:

AccountNumber,FirstName,LastName,Phone01,Phone02,TimeZoneBias,DstObserved

76505453,Jack,Morris,00812444521,#,0,false

62704542,Dave,Richard,00413451221,00566451521,0,false

15509318,John,Mike,00123457721,#,0,false

Any idea how to overcome this issue to send null or empty phone values for phones?

Thanks.

[rvaliyap · Accepted solution]

Hi Hesham,

As per the current import API design, empty or null value is not allowed in the Phone fields. This will be taken care in the future release.

Thanks,

Rahila