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Outbound API (Import Issue)

heabdelr
Cisco Employee
Cisco Employee

Hi,

Regarding Import API, we have a customer information list where some customers have only 1 phone number and the others have 2 or more phone numbers. The API only accepts for Phone01 through Phone10: digits 0-9, pound sign (#), and asterisk (*). So how to import this list while leaving empty phones without any value, where it doesn't accept empty space or null. For example in the place of # we need to send empty or null values:

AccountNumber,FirstName,LastName,Phone01,Phone02,TimeZoneBias,DstObserved

76505453,Jack,Morris,00812444521,#,0,false

62704542,Dave,Richard,00413451221,00566451521,0,false

15509318,John,Mike,00123457721,#,0,false


Any idea how to overcome this issue to send null or empty phone values for phones?


Thanks.

1 Accepted Solution

Accepted Solutions

rvaliyap
Cisco Employee
Cisco Employee

Hi Hesham,

As per the current import API design, empty or null value is not allowed in the Phone fields. This will be taken care in the future release.

Thanks,

Rahila

View solution in original post

1 Reply 1

rvaliyap
Cisco Employee
Cisco Employee

Hi Hesham,

As per the current import API design, empty or null value is not allowed in the Phone fields. This will be taken care in the future release.

Thanks,

Rahila

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