Outbound call with IPCC Express

[MARK HANDERMANN]

I am having a problem with a script that is making an outbound call. When trying to prompt a user, using a menu step, it is acting like it does not hear the dtmf. I am using the correct trigger on the menu and have the place call set to a different call group and media group. Any thoughts?

Thanks in advance!

[carenas123]

Contact any of these in order to receive assistance with IVR custom scripts:

1) Contact your local Cisco Partner or Cisco Advanced Services (available via your local Cisco Account Team).

2) Contact Cisco Developer Support. http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html

3) Contact this email address: ask-icd-ivr-support@external.cisco.com.