Contact Center

Has anybody heard of PG Majority? It was recently asked of me, and I can't find any information on it. I was assured it existed, but Cisco searches and web searches have turned up nothing. Does anybody know anything about this and could you point ...

Hi there !I have 2 applications on my IPCC... I?d like to purge all logs (for history reports) for ONE of the applications every day... only one ! The other application must keep the reports..how can I do that ?Thanks.Andrei.

When I install CRM connecter client for CCM 4.1 and configure TSP, it work (I see phone line in TAPI configuration)But I try connect it for CCM 5.0 it not work . I can not see phone line in TAPI configuration( I install TSP 5.0 (download from ccm5.0)...

Does anyone have any tips and suggestions for using arrays when gathering data from a caller? I'm writing a phone survey that needs to store the survey results into a database. I just don't want to have 10 variables for each question, so I think an...

When I attempt to install the CAD software on certain computers, I get an "Invalid Parameter" error after entering the IP address of the Contact Center. Some machines install fine. All are XP SP2.

I have an ICM Enterprise (v6) script with several "Queue to Skill Group" nodes. One node has the consider if formula SG.xx.RouterCallsQNow< SG.yyy.LoggedOnNow+1I see 1424 calls go ii, with 738 out the success leg and 646 out the failure leg. It seems...

I am reviewing a script developed by somebody not with our company anymore. Can anybody explain why the below would be done? This is logic handling sending a caller to voicemail. 1 - set some session information (understand this!)2 - set a _contact...

Can IPCC be configured as an automated call reminder and announcement system? We need IPCC to be able to access a database and call certain numbers within the database to send reminders and announcements. We also need the system to track unsuccessf...

I have a customer that is currently running IPCC Express 4.0(5) and would like to be able to do database dips into their AS400 which uses DB2... Does anyone have any information and or experience with setting up the ODBC connection for an AS400 and I...

Hi,We are currently using IPCC Express 4.0(4)_Build140. We are planning to install patch CRS 4.0(4)SR1 on IPCC Express. To install this is it necessary to have BARS installed on the IPCC Express server?????Can some one let me know the procedure to in...

When attempting to install the Cisco Agent Desktop, I have followed the documentation published by Cisco related to installing CAD on a Citrix server. The installation seems to run correctly thru the interview process but once this is complete and yo...

I am having a problem with a script that is making an outbound call. When trying to prompt a user, using a menu step, it is acting like it does not hear the dtmf. I am using the correct trigger on the menu and have the place call set to a different...

Hi,I have a Outboudn Diler installed and every thing seems to be fine. The PG & Pim are active.I am building a query and tryign toe import the phone numbers in tot eh database. For some reason, it does not look like it is importing anything.Can some ...