Outbound dialer not working

dinesh joshi · ‎07-01-2011

Hi,

I am facing problem with outbound dialer. I am using IVR based campaign but my dialer not working. Ports are showing register and

ready. In dumplog of dialer it is showing that "admin script providing invalid outbound variable value, assuming inbound".

Dumplog and admin script are attached.

Please let me know what mistake i have done.

Regards,

DJ

Amer rajai Sha'er · ‎07-02-2011

Hello,

The logs show that you have a problem with some ports , are you sure that all ports and ready , can you see it on the dialer bar ?

Amer

dinesh joshi · ‎07-02-2011

Hi,

ports are showing in ready state.

dinesh joshi · ‎07-02-2011

current dialer dumplog

11:15:47:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:15:47:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:15:49:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[973]

11:15:49:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[973]

11:15:54:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:15:54:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:15:54:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:15:57:862 dialer-baDialer Trace: ----Skill Stats----

11:15:57:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:15:57:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:15:57:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:16:00:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[975]

11:16:00:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[975]

11:16:05:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:16:05:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:16:05:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:16:07:862 dialer-baDialer Trace: ----Skill Stats----

11:16:07:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:16:07:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:16:07:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:16:11:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[977]

11:16:11:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[977]

11:16:16:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:16:16:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:16:16:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:16:17:862 dialer-baDialer Trace: ----Skill Stats----

11:16:17:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:16:17:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:16:17:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:16:22:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[979]

11:16:22:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[979]

11:16:27:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:16:27:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:16:27:862 dialer-baDialer Trace: ----Skill Stats----

11:16:27:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:16:27:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:16:27:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:16:27:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:16:29:862 dialer-baDialer Trace: (CB) Requesting callback records

11:16:29:862 dialer-baDialer Trace: (CM) Received callback customer records, count: 0

11:16:33:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[981]

11:16:33:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[981]

11:16:37:862 dialer-baDialer Trace: ----Skill Stats----

11:16:37:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:16:37:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:16:37:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:16:38:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:16:38:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:16:38:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:16:44:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[983]

11:16:44:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[983]

11:16:47:862 dialer-baDialer Trace: ----Skill Stats----

11:16:47:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:16:47:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:16:47:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:16:49:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:16:49:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:16:49:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:16:55:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[985]

11:16:55:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[985]

11:16:57:862 dialer-baDialer Trace: ----Skill Stats----

11:16:57:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:16:57:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:16:57:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:17:00:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:17:00:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:17:00:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:17:06:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[987]

11:17:06:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[987]

11:17:07:862 dialer-baDialer Trace: ----Skill Stats----

11:17:07:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:17:07:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:17:07:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:17:11:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:17:11:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:17:11:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:17:17:862 dialer-baDialer Trace: ----Skill Stats----

11:17:17:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:17:17:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:17:17:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:17:17:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[989]

11:17:17:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[989]

11:17:22:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:17:22:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:17:22:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:17:27:862 dialer-baDialer Trace: ----Skill Stats----

11:17:27:862 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:17:27:862 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:17:27:862 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:17:28:862 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[991]

11:17:28:862 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[991]

11:17:30:862 dialer-baDialer Trace: (CB) Requesting callback records

11:17:30:862 dialer-baDialer Trace: (CM) Received callback customer records, count: 0

11:17:33:862 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:17:33:862 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:17:33:862 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:17:37:861 dialer-baDialer Trace: ----Skill Stats----

11:17:37:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:17:37:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:17:37:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:17:39:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[993]

11:17:39:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[993]

11:17:44:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:17:44:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:17:44:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:17:47:861 dialer-baDialer Trace: ----Skill Stats----

11:17:47:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:17:47:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:17:47:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:17:50:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[995]

11:17:50:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[995]

11:17:55:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:17:55:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:17:55:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:17:57:861 dialer-baDialer Trace: ----Skill Stats----

11:17:57:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:17:57:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:17:57:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:18:01:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[997]

11:18:01:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[997]

11:18:06:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:18:06:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:18:06:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:18:07:861 dialer-baDialer Trace: ----Skill Stats----

11:18:07:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:18:07:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:18:07:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:18:12:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[999]

11:18:12:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[999]

11:18:17:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:18:17:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:18:17:861 dialer-baDialer Trace: ----Skill Stats----

11:18:17:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:18:17:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:18:17:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:18:17:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:18:23:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1001]

11:18:23:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1001]

11:18:27:861 dialer-baDialer Trace: ----Skill Stats----

11:18:27:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:18:27:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:18:27:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:18:28:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:18:28:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:18:28:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:18:31:861 dialer-baDialer Trace: (CB) Requesting callback records

11:18:31:861 dialer-baDialer Trace: (CM) Received callback customer records, count: 0

11:18:34:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1003]

11:18:34:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1003]

11:18:37:861 dialer-baDialer Trace: ----Skill Stats----

11:18:37:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:18:37:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:18:37:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:18:39:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:18:39:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:18:39:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:18:45:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1005]

11:18:45:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1005]

11:18:47:861 dialer-baDialer Trace: ----Skill Stats----

11:18:47:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:18:47:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:18:47:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:18:50:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:18:50:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:18:50:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:18:56:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1007]

11:18:56:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1007]

11:18:57:861 dialer-baDialer Trace: ----Skill Stats----

11:18:57:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:18:57:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:18:57:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:19:01:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:19:01:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:19:01:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:19:07:861 dialer-baDialer Trace: ----Skill Stats----

11:19:07:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:19:07:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:19:07:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:19:07:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1009]

11:19:07:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1009]

11:19:12:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:19:12:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:19:12:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:19:17:861 dialer-baDialer Trace: ----Skill Stats----

11:19:17:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:19:17:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:19:17:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:19:18:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1011]

11:19:18:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1011]

11:19:23:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:19:23:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:19:23:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:19:27:861 dialer-baDialer Trace: ----Skill Stats----

11:19:27:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:19:27:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:19:27:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:19:29:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1013]

11:19:29:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1013]

11:19:32:861 dialer-baDialer Trace: (CB) Requesting callback records

11:19:32:861 dialer-baDialer Trace: (CM) Received callback customer records, count: 0

11:19:34:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:19:34:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:19:34:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:19:37:861 dialer-baDialer Trace: ----Skill Stats----

11:19:37:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:19:37:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:19:37:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:19:40:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1015]

11:19:40:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1015]

11:19:45:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:19:45:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:19:45:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:19:47:861 dialer-baDialer Trace: ----Skill Stats----

11:19:47:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:19:47:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:19:47:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:19:51:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1017]

11:19:51:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1017]

11:19:56:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:19:56:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:19:56:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:19:57:861 dialer-baDialer Trace: ----Skill Stats----

11:19:57:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:19:57:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:19:57:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:20:02:861 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1019]

11:20:02:861 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1019]

11:20:07:861 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:20:07:861 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:20:07:861 dialer-baDialer Trace: ----Skill Stats----

11:20:07:861 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:20:07:861 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:20:07:861 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:20:07:861 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:20:13:860 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1021]

11:20:13:860 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1021]

11:20:17:860 dialer-baDialer Trace: ----Skill Stats----

11:20:17:860 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:20:17:860 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:20:17:860 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:20:17:860 dialer-baDialer Trace: dwCancelDialingCalls=0 dwThrottlingUpValue=1 dwThrottlingDownValue=2 MaxPortCapacityReachedCount=30

11:20:18:860 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:20:18:860 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:20:18:860 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:20:24:860 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1023]

11:20:24:860 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1023]

11:20:27:860 dialer-baDialer Trace: ----Skill Stats----

11:20:27:860 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:20:27:860 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:20:27:860 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:20:29:860 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:20:29:860 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:20:29:860 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:20:33:860 dialer-baDialer Trace: (CB) Requesting callback records

11:20:33:860 dialer-baDialer Trace: (CM) Received callback customer records, count: 0

11:20:35:860 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1025]

11:20:35:860 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1025]

11:20:37:860 dialer-baDialer Trace: ----Skill Stats----

11:20:37:860 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:20:37:860 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:20:37:860 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:20:40:860 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:20:40:860 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:20:40:860 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

11:20:46:860 dialer-baDialer Trace: (FAILOVER) SENT:HeartBeatRequest to CTI Server; InvokeId[1027]

11:20:46:860 dialer-baDialer Trace: (FAILOVER) Received:HeartBeatConf from CTI Server; InvokeId[1027]

11:20:47:860 dialer-baDialer Trace: ----Skill Stats----

11:20:47:860 dialer-baDialer Trace: Campaign Skill ID E M T H-RT Err Abnd Cncl R-Idle/Used PreR PPA SG-Ports LogIn Av-Skl Av-Dlr Rsrve Rsrvd/Max Dial Talk Agnt %

=======================================================================================================================================

11:20:47:860 dialer-baDialer Trace: CAMP_o-IVR 00105 05008 N N I 0% 0% 0% 0% 0/ 0 0 1.00 0 ( 0%) 5 0 0 0 0/ 0 0 0 0%

11:20:47:860 dialer-baDialer Trace: Callback 00000 -0001 N A O 0% 0% 0% 0% 0/ 0 0 1.50 0 ( 0%) 0 0 0 0 0/ 0 0 0 100%

11:20:51:860 dialer-baDialer Trace: (SGM) Request skill stats, SG: 105, periph: 5000

11:20:51:860 dialer-baDialer Trace: (SGM) CTI Skillgroup Query order is [105]

11:20:51:860 dialer-baDialer Trace: (SGM) Skill group stats received, SG: 105, agents - logged in: 5, available: 0

Amer rajai Sha'er · ‎07-02-2011

Hello,

I don't see anything wrong in the second logs , did you configure the translation route to CVP ? and did you configure the routing script ?

Amer

dinesh joshi · ‎07-02-2011

Hi Amer,

We are using dialer for IP/IVR campaign only. Since we using system ipcc so we don't need to configure translation route.

yes i have configure routting script but we are recieving any hit on routing script as well.

Regards,

DJ

Amer rajai Sha'er · ‎07-02-2011

Hello,

Then in this case , can we check the campaign manager log , can you dump the log when you ulpoad the campaign from campaign manager, i think there is something wrong with the uploader since you are not hitting any thing on the script.

Amer

dinesh joshi · ‎07-02-2011

Hi Amer,

I will provide you log by tuesday.

Regards,

DJ

fbellom · ‎07-05-2011

Let me ask the obvious

Do you create the admin script and set the oubound variable to 100%?

Do you test your ports with the test tool in order to see if they are able to call outside?

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