Outbound Dialer Setting

[arifsultanal]

Hello Guys

I need one information. may be it could be the registry getting of Dialer. But I am not sure.

If  customer does not answer and  voice mail, they that call will treat as  CLOSED call and no need to come back in the dialer.

But others call will retry three times.

Best Regards

Arif

[Hossain Ahmed Ashfaque]

Hi Arif,

You need to configure it on the Camoaign purpose tab. There you must enable CPA, Record CPA and also the IP AMD. CPA allows all Call Progress Analysis for all calls made from this dialer on a campaign-by-campaign basis, including voice Call Progress Analysisdetection, fax/modem detection, and answering machine detection. On the other hand IP AMD allows the Dialer detects an answering machine by default it drops the call ann treat it as an abandon call.

And the results will be save in the campaign dialing list table under callresults column (value are ranging from 0 to 28).

CallResult: Codes and Values

Value	Description
0	Dialer has not yet attempted to contact that customer record
2	Error condition while dialing
3	Number reported not in service by network
4	No ringback from network when dial attempted
5	Operator intercept returned from network when dial attempted
6	No dial tone when dialer port went off hook
7	Number reported as invalid by the network
8	Customer phone did not answer
9	Customer phone was busy
10	Customer answered and was connected to agent
11	Fax machine detected
12	Answering machine detected
13	Dialer stopped dialing customer due to lack of agents or network stopped dialing before it was complete
14	Customer requested callback
16	Call was abandoned by the dialer due to lack of agents
17	Failed to reserve agent for personal callback.
18	Agent has skipped or rejected a preview call or personal callback call.
19	Agent has skipped or rejected a preview call with the close option
20	Customer has been abandoned to an IVR
21	Customer dropped call within configured abandoned time
22	Mostly used with TDM switches - network answering machine, such as a network voicemail
23	Number successfully contacted but wrong number
24	Number successfully contacted but reached the wrong person
25	Dialer has flushed this record due to a change in the skillgroup or the campaign
26	The number was on the do not call list
27	Call disconnected by the carrier or the network while ringing
28	Dead air or low voice volume call

Thanks and Regards,

Ashfaque

[arifsultanal]

Thanks Ashfaque.

My question is not about reporting. Its about to stop retrying for voice mail calls and customer did not pick up.

For example. dialer dialed number XXXX and then CPA found that its voice mail or AMD. After 60 / XX second that call again redial. I want to stop redailing for Voice mail calls.

2nd one dialer dialed XXXX and its ring out. customer did not receieved that calls. For this type also I want to ommit redialing .

Except these two others will be in redialing criteria.

Arif

[Hossain Ahmed Ashfaque]

Hi Arif,

Then set the answering machine delay and no answer delay to maximum (99999 min which is just more than 1 day).

Now go the Registry settings which located in /Cisco Systems, Inc./ICM//LoggerA(B)/BlendedAgent/CurrentVersion.

And make sure that the value of PersonalCallbackDaysToPurgeOldRecords is 1. by default it is 5.

　

Thanks and Regards,

Ashfaque

[arifsultanal]

Hi

I have seen that. But default value is 60 second. What is the maximum value.

We dont overwrite the data. So we can take the risk. I think I got the max value 2147483647 minutes.

Thanks

Arif

[Hossain Ahmed Ashfaque]

Hi Arif,

The max value is as I mentioned. Please see the below screenshot. It was taken from UCCE 8.0. I undersatnd it is not possible to test in the live environment perhaps you can try it on lab or just by creating a test campaign.

Thanks and Regards,

Ashfaque

[KY_]

Hi,

Im getting following error code  my campaign report.what does it mean ? Why we are getting this error code ?

13: Dialer stopped dialing customer due to lack of agents or network stopped dialing before it was complete.