06-15-2016 10:58 AM - edited 03-14-2019 04:14 PM
Dear All,
is there any pattern to read Agent PG Logs ?
Br,
Deepak
06-15-2016 11:50 AM
Hi,
By default we cannot read ICM log files , cisco have dumplog utily to change.txt format .
Please refer the above link, or you can use the below format .
Go to c:\icm\<instance>\<components>\process
Day wise
c:\icm\csco\rtra\logfiles dumplog rtr /bd 10/29/2015 /ed 10/31/2015 /o
Day & time wise
c:\icm\csco\rtra\logfiles dumplog rtr /bd 10/29/2015 /bt 08:30 /ed 10/31/2015 /bt 9:30 /o
last hour
c:\icm\csco\rtra\logfiles dumplog pgag /last
Time wise
c:\icm\csco\rtra\logfiles dumplog rtr /bt 15:30 /et 23:30 /o
Day & time wise
C:\icm\telco\ra\logfiles>dumplog rtr /bd 06/13/2016 /bt 11:50 /bt 12:00 /o
Ramamoorthy
06-16-2016 10:14 AM
Dear Ramamoortht,
actully my question was how to read the logs means what exectly message Ctios server receive from Ctios client and what is communication happen between ctios server and cti server.how CTI server communicate with Call Manager. what exectly events shared by these processes in order to communicate.
Br,
Deepak
06-16-2016 03:32 PM
Agent CTIOS talks to the CTIOS server which then communicates to the CTI server with CUCM (via OPC core
Peripheral interface manager PIM interacts with CVP or IPIVR so if you think there is call disconnection from CVP or IPIVR side you can check PIM logs
JTAPI logs will give you phone information so anything related to phone deregistration and whether call presented to the extension or not.
OPC is core process, which takes requests back and forth from various processes and
Pagent component is the one communicating to the router via OPC
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide