Currently we are able to send calls to external numbers (outside our contact center) by using Label node from an ICM script, and putting the external number in the Label expression field.
Now we have a new requirement to send the call to another external number but also is required to send some DTMF digits after the call is connected
I tested putting in the Label expression field the phone number + 2 commas + the DTMF digits , example: "818229834567,,54321" but I hear the error message and the transfer fails "Sorry, currently we are experiencing system problems and are unable to process your call. Please try again later"
Do any have some ideas on how to achieve the goal? any comment or suggestion is welcome
Regards,