Contact Center

Seems I've been getting mixed information on deploying a predictive UCCX dialer with CPA enabled on the gateway. I've gone through the CPA pdf guide, found exceptions that can/can't be on the CUBE, but I'm hoping someone can sanity check some of my t...

Hello, I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.  CUBE-Version : 11.5.2SW-Version : 15.6.3.M9, Platform CISCO2921/K9HA-Type : noneLicensed-Capacity : 500 I do not have TDM. I have SIP on internal and external(PSTN) sid...

Hi, We have a UCCX cluster in partial service.  From the below logs its due to SocialMiner?  If so, then my question is if we don't use SocialMiner is this the normal condition to be in partial service? Pub logs:* 03:51:33.609 EST %MIVR-SS_CHAT-7-EXC...

Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and this seems to happen randomly (According to customer) without any changes\touched to the equipment\network. in HCS it is effectively unregistered: Real-time ...

This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...

Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide:  Name - meta...

Whwn i try to login to cisco fineese dekstop port 8445 it works for my device, but anyone connect from remote site it will show to him "SSL certificate not accepted following certificates should be accepted before using cisco fineese desktop" server1...

I have some agents that use a CTI Remote device with a remote destination that rings an iPhone. When calls are received, they are unable to answer them using the Answer function the Finesse portal. They receive the following "Error: Cannot perform op...

Hello everyone,  I'm configuring an IVR on UCCX that has a menu to dial the digit for the option the customer wants to talk to. When calling from an extension registered on CUCM, the option is selected and forwards the call as I configured on the scr...

1. May I know whether UCCE can play the staff ID before transferring to the staff?2. To do post call survey, is it a must to use CVP?

Hi there, in the UCCX_API Developer Guide I did not find a method how to assign a skill to an agent. How is this done? Sincerely,Oliver Henning