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jboresta
Beginner

Peripheral Call Type and Call Disposition definitions

What is the difference between the following similiar

CallDispositions:

  28          'Blind Transfer'

  30          'Conferenced'

  31  'Duplicate Transfer'

 

and Peripheral Call Types:

                4  'Blind Transfer'

                12  'Consult'

               13  'Consultant Transfer'

Thank you.

 

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