Phone book diplay

[Ssaradouni]

Hello

I'm facing Phone book display error; " unable to retieve phone book" in the list of contact with only some agents finesse desktop, UCCX version 10.6

The "Retry" button doesn't help to refresh the page;

Regards

[sanjaydevan]

Did you try in IE?

Regards

Devan

[Ssaradouni]

Yes but it displays the same in IE version 11

Firefox Version 45 was adviced  because the latest version doesn't show up wrap-up codes validation (it's a cosmetic issue) since the client doesn't agree to use IE

Just few agents who are facing this problem

Best regards

[david.macias]

On the affected agents, if you go into safe mode do you get the same issue?

david

[Ssaradouni]

Yes i have the same issue on safe mode

Regards