Playing a different prompt depending of the called trigger, but just one script

[bertrandfx]

Hello,

I want to configure an UCCX application for a helpdesk center in this manner:

-Two triggers for my helpdesk application

Is it possible to play a specific prompt depending of the trigger which is called ? Maybe is it possible, but how to configure this in the UCCX script ?

I want to play a welcome prompt when the trigger 1 is called, and another welcome prompt when trigger 2 is called.

Other prompts in the script are unique, only the welcome prompts must be different depending the called trigger.

At the end, the pool of agent are the same. They answer to both called trigger, trigger 1 and 2.

Thanks for your help.

Regards

Bertrand

[Chakshu Piplani · Accepted solution]

You can use the following steps to achieve this:

-"Get Call Contact Info" Step to get called number (trigger number) and put it into a variable number_called.

-"if" step to check which trigger is called and play the welcome prompt accordingly.

if number_called == xxxx

true

play welcome 1

False

play welcome 2

HTH

Regards,

Chakshu

[seanvaid]

And if you have more than two, you can also use "switch" step

[bertrandfx]

Thank you Sean. I have just two . But I will test the switch test, if one day I have to use it.

[bertrandfx]

Thank you Chaksu ;)