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Please Explain UCCX Max Agents / Enhanced Seats Concept

patrick.boyle
Level 1
Level 1

I'm trying to fully understand the licencing display on our CRS server. We have 110 Enhanced Seats, and 300 max agents. What exactly does that mean in terms of how many active agents I can have on the system?

16 Replies 16

jsarkis
Level 1
Level 1

Can someone explain to me if you have Enhanced licenses can they all be supervisors? Can you mix and match the agents and supervisors? 

As your question is off topic to the OP please create your own post to ask your question.



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