Print a list of users in ECE 12.6.1.3

[leigh.stavinoha]

Does anyone know how to print out a list of users in ECE?  I need to compare them with a list from our other call center programs and cannot see where to do that?

Thank you!

[david.macias]

There's an API which might help though I've not tried it (https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/guides/interaction-api-developer-guide/da/d1e/classadministration_1_1pages_1_1user_1_1_user_search_page.html#v12_admin_users_search_page) I would look at the EGPL_USER and EGICM_USER tables though.

david

[bill.king1]

Can you not use the list of users from UCCE?

[leigh.stavinoha]

Yes, that'll work, thank you!!

[leigh.stavinoha]

One more question please.  Do you know.  If a user in UCCE does NOT have an ECE skill group assigned to them, can they still log into ECE and receive emails?

[david.macias]

I've never tried it, but I can't see how they would take an email if they don't have a skill that handles email.

david

[leigh.stavinoha]

I just tried it.  It won't work.  I'll remove those users from UCCE.  Thanks everyone for your help!

[bill.king1]

If you're just trying to get a simple list of users, if you don't want to delete those non-ECE ones, you could always do something like use a different description for those agents, and then just query for the ones that don't have "Non_ECE" or whatever in the description.