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AMA Forum - Architecture, Design, Deployment, Troubleshoot CCE Finesse

Ask Me Anything Forum Architecture, Design, Deployment, and Troubleshooting on CCE Finesse Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich ...

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Resolved! UCCX Capacity Planning

Hello everyone,I am doing a capacity Planning for a call center. ICould you please have a look and let me know if it make sens?We have a total of 72 CSQ in our call center. I ran a CUIC  repport  using CSQ_ALL_Filed_Repport (UCCX version 10.6) for th...

mightyking by Frequent Contributor
  • 1500 Views
  • 5 replies
  • 0 Helpful votes

UCCX Session / Call Variables

Dear all, My environment : UCCX 12.5 Here is is my use case : I have a standard UCCX Call flow, routing a call to an agent. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to ...

UCCX - send prompt in Rest Api

Hello,  I am trying to send a prompt file thru a rest API (json).  The problem is that I am not able to find the good path for the prompt file in the folder and put it in a string.   I know that my restApi is working good, because when I enter an ext...

[issue] UCCX Sciprt Sendmail

Hi there,On UCCX 12 Premium, I'm having trouble establishing sendmail (SMPT).My customer has switched the SMTP encryption technique to STARTTLS and the SMTP port to 587 as part of a mail service migration. I attempted to go through the documentation ...

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nganvt by Beginner
  • 101 Views
  • 2 replies
  • 0 Helpful votes