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Hello ,if there was a way we can schedule a job to force logout Agent in bulk. We have jabber reset job schedules on CUCM side , but is there  a way we can do for Finesse agents in bulk. 

kavle by Level 3
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Hello Experts,We have set 30 seconds for the wrap up time but as you can see sometimes it takes more than 2 or very close to 3 minutes. Is there any settings somewhere that I have missed? Thank,MK

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Hello Expert,Our agents are having hard time to terminate calls using the END button in Finesse. It works sometimes but it doesn't most of the time. I was going to restart the notification service but wanted to make sure if this is a known issue.Any ...

My agents are getting this message rather often when trying to change state from Ready <--> Not Ready (their status changes in the background but the message pops regardless) Same thing when making changes to the Finesse Administrator, windows wont ...

Hi, I'm trying to add second instance (number 1) to my UCCE (ver 12.6.1) I'm getting this error : An unexpected error has occurred. The component(s) may or may not have been saved properly. Check the log named Websetup.log at \icm\logs\ or if you are...

oz.ezer01 by Level 1
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  • 0 Helpful votes