Problem about "the Menu step" in the IPCC Express

[baitotao2005]

Hi all

In the Cisco CRA Editor Step Reference Guide 3.5,CISCO said that The Menu step receives a single digit entered or spoken by a caller and maps this entry to a series of option output branches.

Dose the menu support the ASR?

Thanks in advance!

[ciscogini]

The Menu step receives a single digit entered or spoken by a caller and maps this entry to a series of option output branches

The Menu step retries for a timeout, an invalid digit entry (a digit that is not associated with any connections), or invalid spoken input.

[ronggang.gan]

how can i do it,i wanna the Menu step with spoken input

[ciscogini]

You need to install the Nuance & TTS

This chapter describes how to install Nuance Automatic Speech Recognition (ASR) and Nuance Text-to-Speech (TTS) software for Cisco Customer Response Applications (CRA) 3.0.

The Nuance ASR software allows callers to speak words or phrases to choose menu options. For example, with ASR, when a caller dials into an Automated Attendant and is prompted for a name, the caller can say a name and then be connected to that person.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_guide_chapter09186a00801592ad.html

[ronggang.gan]

thanks,ciscoqini.

Now I want to know how can i set the step to finish the spoken input in asr condition

for example,i want to accomplish this step when i speak "one" or other words to select output branch,i want to use menu step to finish it,can u give me some idea or script

[ciscogini]

Here you go

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide_chapter09186a00800c49d7.html

make sure to rate the posings if it helps

[JennyIVRE]

Can you please clarify..I want to make a script to accept only DTMF not the voice through Get Digit String.In my application if I enable ASR(Automatic Speech Recognition) it is getting interrupted if the user tells something...With out using Grammar with Simple Recognition Step can I achieve this..???

And one more thing if I want to get account Number from the user thro voice..how can I do that using Grammar..

Thanks In advance