We are using voice browser step in CCX editor to invoke a voice xml file. In the voice xml, if we play back an audio using following script it is working well
<prompt>
<audio src="Transfer.wav">Please hold while I transfer the call</audio>
</prompt>
Whereas, if we use “expr” in audio, the prompt is not played back and we are not getting any error message. When we are using in expr in audio it is not playing TTS prompt as well.
<block>
<var name = “TransferAudio” expr="'Transfer.wav'"/>
<prompt>
<audio expr="TransferAudio">Please hold while I transfer the call</audio>
</prompt>
</block>
We also looked at voicexml.dtd and this was tested in Version of UCCX : 8.5.1.10000-37 and also in UCCX: 7.01(1)
Kindly help us to resolve this issue.
Thanks!
-Sethu
