03-17-2020 12:54 PM
To combat changes in the workplace due to the virus, we've been moving UCCX agents from on-campus hardphones to off-campus and jabber. I've been removing their ipcc number from their phone, and assigning to their Jabber profile. I've made sure that the Jabber profile is assigned to the RMCM application user. For myself and another user this works just fine, for two other agents they get the "device associated with that extension or dial number is invalid" when logging into Finesse. I can't figure out why it's working for some and not others. Any suggestions, or is there a better way to accomplish this?
We're using v12.6.2 jabber, CUCM 11.5 SU6 and UCCX 11.5.1
Thanks
03-17-2020 01:04 PM
04-01-2020 05:42 AM
What we found was that "Allow control of device from CTI" was not enabled in some of the Jabber profiles. This was causing the sporadic problems.
However - I took your suggestion and found that the system lets you assign the IPCC number to their phone and jabber profile, as long as only one is assigned to the rmcm user. As people were moving back and forth between on campus and at home, I'd go into the rmcm user and de-select the phone, save, then assign the jabber profile, then save again.
So far this process has seemed to work pretty well. Thanks!
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