We do not manage contact images in Jabber - but I have a user who opened a ticket asking that her contact phone be changed.  When asking for more information, we find that her jabber client window shows an image.  It's an older picture she used years...

We have a faculty member asking to change the background in his webex video from his laptop.  From what I can find, the only client that supports this is the iPhone client.  Before I close the ticket, I wanted to see if anyone else has found a spot t...

We're trying to import a user from LDAP into Unity.  The import fails due to "an object with the SMTP address already exists".  We've searched for users with that ID and found nothing.  Unity doesn't seem to offer an easy way to search the system for...

To combat changes in the workplace due to the virus, we've been moving UCCX agents from on-campus hardphones to off-campus and jabber.  I've been removing their ipcc number from their phone, and assigning to their Jabber profile.  I've made sure that...