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We do not manage contact images in Jabber - but I have a user who opened a ticket asking that her contact phone be changed. When asking for more information, we find that her jabber client window shows an image. It's an older picture she used years...
We have a faculty member asking to change the background in his webex video from his laptop. From what I can find, the only client that supports this is the iPhone client. Before I close the ticket, I wanted to see if anyone else has found a spot t...
We're trying to import a user from LDAP into Unity. The import fails due to "an object with the SMTP address already exists". We've searched for users with that ID and found nothing. Unity doesn't seem to offer an easy way to search the system for...
We've started using jabber v12.6 for multi-line use off-campus this week. I have one user when off-campus is able to receive calls on the DN assigned to Line 1, but not for calls to Line 2-4. When on-campus calls come into all lines and all works w...
To combat changes in the workplace due to the virus, we've been moving UCCX agents from on-campus hardphones to off-campus and jabber. I've been removing their ipcc number from their phone, and assigning to their Jabber profile. I've made sure that...
Jaime, Thanks for the response! When we did our pilot of the CUCM prior to moving from our PBX, we setup a repository for pics as a test and decided it was too much trouble to try and manage. The URL for that server is still in our Jabber config, an...
What we found was that "Allow control of device from CTI" was not enabled in some of the Jabber profiles. This was causing the sporadic problems. However - I took your suggestion and found that the system lets you assign the IPCC number to their pho...
I exported the various bulk admin tool options and still had no luck. About the time I finishd that I was scroll through the Unity Connection menu, and noticed the "SMTP address search" option. I clicked this and entered the email address I was loo...
