Prompts reverting to previous versions - IPCC 7.x, IPIVR

[MIKE DUMAN]

Has anone else experienced IP IVR prompts using IPCC Enterprise 7.x, that when you reboot the IPIVR's revert some files back to prior verions?

If you have, what have you done to stop it from reverting?

Thanks in advance for any advice,

[bshank]

Hi Mike,

Make sure the prompts are uploaded through Prompt Management in AppAdmin.  If the prompts are being uploaded through a script, make sure you are using an Upload Prompt step.  If the prompts are written to the Prompts directory in Windows but not uploaded to the DB, they will be overwritten like you are seeing.

Thanks,

Brendan

[MIKE DUMAN]

If I upload the files, will the database be updated, or do I need to first delete the files from the directory, then upload via AppAdmin?

Thanks in advance for your help,

M

[bshank]

You won't need to delete the files.  Uploading them will do the trick to prevent the prompts from reverting in the future.