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This is a brief document that shows the critical steps within the UCCX engine for the agent login process. When an agent login times out or the authentication fails, this can help identify what step in the process has encountered a problem.
Hi Riza,The bug fix Anuj described above is not to increase the number of rows returned, but to provide a message in the report to give the administrator/supervisor a warning that the report results have exceeded the maximum number of rows. This not...
Without Engine logs it's tough to know for sure what is preventing the engine from starting up. One possibility is a defect on CUCM, CSCtn38319 that causes the engine to crash with an OutOfMemory exception 2 or 3 minutes after the startup attempt. ...
Hi Mike,Make sure the prompts are uploaded through Prompt Management in AppAdmin. If the prompts are being uploaded through a script, make sure you are using an Upload Prompt step. If the prompts are written to the Prompts directory in Windows but ...
The network hold audio source on the UCCX call control group will determine what the caller hears when the call is being transferred to the agent. You may need to upload a ringback.wav file to your CUCM MoH, and then select this from the network hol...
