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catkins101
Beginner

QM Live Screen Monitoring of Peer Supervisors and Assigned Resources

Hello,

 

We recently had a complaint about a user with supervisor role using Live Screen Monitoring in Calabrio 9.5 to see another supervisor's screen. Since the supervisors are also assigned as team resources within UCCX (10.6) this gives all supervisors (Primary and Secondary) the ability to view each other screens from Live Screen Monitoring in Calabrio. Removing the supervisors from the Assigned Resources on the team in UCCX would remove them from showing up in reports, though. Would it not? How can we prevent a supervisor that is also an Assigned Resource from having screens viewed by another supervisor on the team?

 

Thanks!

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