Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
UCCX version 12.5This might be an easy one, but I am trying to find out a way to use CUIC reporting to filter based on the Session ID. I have decided to use the Session ID for callers to reference and now when/if they call back with the reference num...
Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...
Hello,My company recently moved to 12.5 versions of UCM, IM&P, Unity and UCCX. One big reason for this was the multi-line feature in Jabber. Prior to this version we could only outfit our agents with CIPC solutions for softphones. When these agents w...
I am running CUCM 12.5 with three servers in the cluster. At some point in the past, a prior employee set up the systems with one single location in mind and had two servers. After some time, another location was added and a third server was introduc...
Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...
I had the same problem with certain users and could not figure it out for the longest time. Turns out it was an incomplete configuration on the Calabrio side. If you use Calabrio, make sure the Device Association is configured with an Agent and Recor...
Thank you Bill. I am very concerned now that this bug has existed so long without any fix by Cisco. From what I have found, it exists in the last several versions. Since my company has primarily been using the report for years, many of the reported n...
Interesting idea, but I would still have the issue with agents not seeing that there are voice mails waiting, albeit in their personal mailboxes instead of the department mailbox. The primary line on the CSF device is the IPCC line, not the personal ...
It still sounds like an either/or choice on which line can see voice mails. Some agents need to see both the personal line for voice mails as well as the department line voice mails.In our environment, the first line on the CSF device for call center...
