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About catkins101
02-24-2021
catkins101
Beginner
Nearly 20 years in network operations. Making transition to Collaboration to expand my horizons.
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Member since
11-05-2019
36
Posts
10
Helpful
3
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Re: Total CSQ Limit in UCCX 12.5 ??
Created by
catkins101
in
Contact Center
02-22-2021
02-22-2021
Cisco team sent this to get confirmation from Product Management. They say it is 250. They have yet ...
UCCX_TO_CUIC_SYNC_FAILED when removing LDAP user
Created by
catkins101
in
Contact Center
02-19-2021
02-19-2021
Hello, Sometime when we remove terminated employees through Active Directory we get a UCCX notificat...
Re: Total CSQ Limit in UCCX 12.5 ??
Created by
catkins101
in
Contact Center
02-19-2021
02-19-2021
I have an email chain with my account manager at Cisco and they had to forward the question to produ...
Re: Total CSQ Limit in UCCX 12.5 ??
Created by
catkins101
in
Contact Center
02-17-2021
02-17-2021
Thanks for your feedback. My first impression is that both TAC and my AM would refer to the same doc...
Re: Total CSQ Limit in UCCX 12.5 ??
Created by
catkins101
in
Contact Center
02-16-2021
02-16-2021
David, Thank you for the reply. However, I am now very confused and not confident in the literature ...
Total CSQ Limit in UCCX 12.5 ??
Created by
catkins101
in
Contact Center
02-16-2021
02-16-2021
I have searched the community and design guide regarding UCCX 12.5 to find a maximum CSQ limit overa...
Re: Supervisor unable to view self as resource in UCCX Administration
Created by
catkins101
in
Contact Center
10-20-2020
10-20-2020
Indeed, the parameter is Access to Supervisor Team only. This supervisor was listed as a resource on...
Supervisor unable to view self as resource in UCCX Administration
Created by
catkins101
in
Contact Center
10-20-2020
10-20-2020
I have a supervisor that is unable to see herself in UCCX Administration to assign herself skills. S...
Re: UCCX 12.5 CSQ Limit
Created by
catkins101
in
Contact Center
10-07-2020
10-07-2020
After further research, it appears the message is displayed when the skills associated with the CSQ ...
UCCX 12.5 CSQ Limit
Created by
catkins101
in
Contact Center
10-07-2020
10-07-2020
Has anyone ever reached the CSQ limit per agent? I was wondering what would the result be since the ...
Re: Can a Peripheral Variable be introduced into a CUIC stock report for filtering?
Created by
catkins101
in
Contact Center
10-02-2020
10-02-2020
Thank you for the feedback. I have heard of third party reporting tools that might be able to extrac...
Can a Peripheral Variable be introduced into a CUIC stock report for filtering?
Created by
catkins101
in
Contact Center
10-01-2020
10-01-2020
Hello. We currently have UCCX v10.6 and are planning an upgrade to 12.5 soon. We are talking about r...
Re: CUIC report Agent Detail Summary not showing Non-IPCC calls for CIPC
Created by
catkins101
in
Contact Center
07-01-2020
07-01-2020
Ah yes. Sorry about that. We are running UCCX 10.6 without extension mobility. It was not so much in...
Re: CUIC report Agent Detail Summary not showing Non-IPCC calls for CIPC
Created by
catkins101
in
Contact Center
06-30-2020
06-30-2020
I semi-solved this by removing the desk phone completely from CUCM. Although, that does not seem lik...
Re: Prioritizing Controlled Devices for Presence
Created by
catkins101
in
Collaboration Applications
06-30-2020
06-30-2020
Unfortunately, advising the users in this environment to make that adjustment from the client side w...
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Public Statistics
Date Registered
11-05-2019
08:28 AM
Date Last Visited
02-24-2021
12:58 AM
Total Messages Posted
36
Total Helpful Votes Received
10
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
25
bill.king1
5
Jaime Valencia
5
Brandon Buffin
5
Andrew Skelly
15
See all >
Helpful Votes From
User
Helpful Count
david.macias
5
Mark.Jones(Virt
ualTrainer)
5
See all >