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About catkins101
05-18-2022
catkins101
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Member since
11-05-2019
53
Posts
25
Helpful
5
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Guide For Updating UCCX 12.5 SU1
Created by
catkins101
in
Contact Center
05-18-2022
05-18-2022
Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 fro...
Re: CCX script step to collect calling number
Created by
catkins101
in
Contact Center
11-22-2021
11-22-2021
Solved it on my own. Thanks. Should be using Get Call Contact Info.
CCX script step to collect calling number
Created by
catkins101
in
Contact Center
11-22-2021
11-22-2021
Hello, I am trying to identify external calling numbers within a script using the Set Enterprise Cal...
Alerting on Call Volume in UCCX
Created by
catkins101
in
Contact Center
11-09-2021
11-09-2021
Hello All. Perhaps some of you were affected recently by the LUMEN toll free number outage last week...
Re: How far back are CDR records?
Created by
catkins101
in
IP Telephony and Phones
11-04-2021
11-04-2021
Thanks for the quick reply!
How far back are CDR records?
Created by
catkins101
in
IP Telephony and Phones
11-04-2021
11-04-2021
I was hoping to pull some call records from five years ago in CUCM 10.5 but it looks like I only hav...
Re: MOH Sample Audio Source File won't play
Created by
catkins101
in
IP Telephony and Phones
11-04-2021
11-04-2021
I was able to correct this with a restart of the Cisco IP Voice Media Streaming App service.
MOH Sample Audio Source File won't play
Created by
catkins101
in
IP Telephony and Phones
11-01-2021
11-01-2021
Hello All, I'm having an issue with CUCM 10.6 where all devices using a .wav for MOH get silence now...
Re: Do I Need RTMT?
Created by
catkins101
in
Collaboration Applications
08-27-2021
08-27-2021
Awesome. Thanks very much!
Re: Do I Need RTMT?
Created by
catkins101
in
Collaboration Applications
08-27-2021
08-27-2021
One additional question on this now that I think about it. Why do we need email configuration in RTM...
Re: Do I Need RTMT?
Created by
catkins101
in
Collaboration Applications
08-27-2021
08-27-2021
Thank you very much for clearing this up for me, Maren!
Do I Need RTMT?
Created by
catkins101
in
Collaboration Applications
08-27-2021
08-27-2021
I was under the impression that RTMT was necessary to monitor my voice servers (CUCM 10.5, UCCX 10.6...
QM Live Screen Monitoring of Peer Supervisors and Assigned Resources
Created by
catkins101
in
Contact Center
07-20-2021
07-20-2021
Hello, We recently had a complaint about a user with supervisor role using Live Screen Monitoring in...
Re: Prompt Inventory Report
Created by
catkins101
in
Contact Center
06-14-2021
06-14-2021
Not the ease of use I was hoping for but this is good info. Thanks!
Prompt Inventory Report
Created by
catkins101
in
Contact Center
06-10-2021
06-10-2021
Hello, Is there a way in UCCX 10.6 to get a report on which prompts are unused? I would like to remo...
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Public Statistics
Date Registered
11-05-2019
08:28 AM
Date Last Visited
05-18-2022
01:43 PM
Total Messages Posted
53
Total Helpful Votes Received
25
Helpful Votes Given To
User
Helpful Count
Ravi Shankar Pandit
5
Maren Mahoney
5
Thomas G. Johannesen
5
Sean Lynch
5
Anthony Holloway
25
See all >
Helpful Votes From
User
Helpful Count
Mark.Jones(Virt
ualTrainer)
15
ceverett1
5
david.macias
5
See all >