About catkins101

catkins101 · 07-03-2023

Hello,I have a device (8861) that shows a Remote Destination record type in Dependency Records. When I connect to the record it navigates the pop up box to Dependency Record Details where it shows 1 Remote Destination (s) are using Phone, but there i...

catkins101 · 02-06-2023

Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...

catkins101 · 12-02-2022

Hello,My company recently moved to 12.5 versions of UCM, IM&P, Unity and UCCX. One big reason for this was the multi-line feature in Jabber. Prior to this version we could only outfit our agents with CIPC solutions for softphones. When these agents w...

catkins101 · 11-09-2022

I am running CUCM 12.5 with three servers in the cluster. At some point in the past, a prior employee set up the systems with one single location in mind and had two servers. After some time, another location was added and a third server was introduc...

catkins101 · 05-18-2022

Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...

catkins101 · 02-09-2023

Thank you Bill. I am very concerned now that this bug has existed so long without any fix by Cisco. From what I have found, it exists in the last several versions. Since my company has primarily been using the report for years, many of the reported n...

catkins101 · 02-08-2023

Does anyone know if this is a bug? Can anyone try this on their system and see what they get?

catkins101 · 12-06-2022

Interesting idea, but I would still have the issue with agents not seeing that there are voice mails waiting, albeit in their personal mailboxes instead of the department mailbox. The primary line on the CSF device is the IPCC line, not the personal ...

catkins101 · 12-05-2022

It still sounds like an either/or choice on which line can see voice mails. Some agents need to see both the personal line for voice mails as well as the department line voice mails.In our environment, the first line on the CSF device for call center...

catkins101 · 11-10-2022

Very helpful information. I do have IPVMSA service up on all three servers. It sounds like I may need to think more about the overall design and not just MRG and MRGL arrangement.

Member Since	‎11-05-2019 08:28 AM
Date Last Visited	‎08-02-2023 12:02 AM
Posts	62
Total Helpful Votes Received	25

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Remote Destination Dependency Records

Contact Service Queue Call Distribution Summary Time Interval

Jabber Multi-Line and Voice Mail for Shared Lines

Best Practice: MRG and MRGL with 3 servers and no hardware

Guide For Updating UCCX 12.5 SU1

Re: Contact Service Queue Call Distribution Summary Time Interval

Re: Contact Service Queue Call Distribution Summary Time Interval

Re: Jabber Multi-Line and Voice Mail for Shared Lines

Re: Jabber Multi-Line and Voice Mail for Shared Lines

Re: Best Practice: MRG and MRGL with 3 servers and no hardware