Member since ‎11-05-2019

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  • 62 Posts
  • 5 Solutions
  • 115 Helpful votes Given
  • 25 Helpful votes Received
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Hello,I have a device (8861) that shows a Remote Destination record type in Dependency Records. When I connect to the record it navigates the pop up box to Dependency Record Details where it shows 1 Remote Destination (s) are using Phone, but there i...
Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...
Hello,My company recently moved to 12.5 versions of UCM, IM&P, Unity and UCCX. One big reason for this was the multi-line feature in Jabber. Prior to this version we could only outfit our agents with CIPC solutions for softphones. When these agents w...
I am running CUCM 12.5 with three servers in the cluster. At some point in the past, a prior employee set up the systems with one single location in mind and had two servers. After some time, another location was added and a third server was introduc...
Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...
Community Statistics
Member Since ‎11-05-2019 08:28 AM
Date Last Visited ‎08-02-2023 12:02 AM
Posts 62
Total Helpful Votes Received 25