catkins101
Level 1
Level 1
Member since ‎11-05-2019
‎07-17-2024

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  • 64 Posts
  • 5 Solutions
  • 116 Helpful votes Given
  • 26 Helpful votes Received
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Hello. Here we have CUCM 12.5CMR reports show high latency value for all call legs to the SIP trunk connection for the gateway where our PRIs terminate. For standard call, the other leg to the user device (CSF client) looks fine. Since all devices ar...
UCCX version 12.5This might be an easy one, but I am trying to find out a way to use CUIC reporting to filter based on the Session ID. I have decided to use the Session ID for callers to reference and now when/if they call back with the reference num...
Hello,I have a device (8861) that shows a Remote Destination record type in Dependency Records. When I connect to the record it navigates the pop up box to Dependency Record Details where it shows 1 Remote Destination (s) are using Phone, but there i...
Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...
Hello,My company recently moved to 12.5 versions of UCM, IM&P, Unity and UCCX. One big reason for this was the multi-line feature in Jabber. Prior to this version we could only outfit our agents with CIPC solutions for softphones. When these agents w...
Community Statistics
Member Since ‎11-05-2019 08:28 AM
Date Last Visited ‎07-17-2024 01:48 AM
Posts 64
Total Helpful Votes Received 26