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catkins101
‎05-18-2022

Beginner
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5 Accepted Solution
10 Helpful Vote
20 Replies
1 Helpful Vote
1 Accepted Solution
10 Replies
5 Replies
Stats
Member since ‎11-05-2019
53
Posts
25
Helpful
5
Solutions
Certifications
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Guide For Updating UCCX 12.5 SU1

Created by in Contact Center
05-18-2022
05-18-2022
Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 fro...

Re: CCX script step to collect calling number

Created by in Contact Center
11-22-2021
11-22-2021
Solved it on my own. Thanks. Should be using Get Call Contact Info.

CCX script step to collect calling number

Created by in Contact Center
11-22-2021
11-22-2021
Hello, I am trying to identify external calling numbers within a script using the Set Enterprise Cal...

Alerting on Call Volume in UCCX

Created by in Contact Center
11-09-2021
11-09-2021
Hello All. Perhaps some of you were affected recently by the LUMEN toll free number outage last week...

Re: How far back are CDR records?

Created by in IP Telephony and Phones
11-04-2021
11-04-2021
Thanks for the quick reply!

How far back are CDR records?

Created by in IP Telephony and Phones
11-04-2021
11-04-2021
I was hoping to pull some call records from five years ago in CUCM 10.5 but it looks like I only hav...

Re: MOH Sample Audio Source File won't play

Created by in IP Telephony and Phones
11-04-2021
11-04-2021
I was able to correct this with a restart of the Cisco IP Voice Media Streaming App service.

MOH Sample Audio Source File won't play

Created by in IP Telephony and Phones
11-01-2021
11-01-2021
Hello All, I'm having an issue with CUCM 10.6 where all devices using a .wav for MOH get silence now...

Re: Do I Need RTMT?

Created by in Collaboration Applications
08-27-2021
08-27-2021
Awesome. Thanks very much!

Re: Do I Need RTMT?

Created by in Collaboration Applications
08-27-2021
08-27-2021
One additional question on this now that I think about it. Why do we need email configuration in RTM...

Re: Do I Need RTMT?

Created by in Collaboration Applications
08-27-2021
08-27-2021
Thank you very much for clearing this up for me, Maren!

Do I Need RTMT?

Created by in Collaboration Applications
08-27-2021
08-27-2021
I was under the impression that RTMT was necessary to monitor my voice servers (CUCM 10.5, UCCX 10.6...

QM Live Screen Monitoring of Peer Supervisors and Assigned Resources

Created by in Contact Center
07-20-2021
07-20-2021
Hello, We recently had a complaint about a user with supervisor role using Live Screen Monitoring in...

Re: Prompt Inventory Report

Created by in Contact Center
06-14-2021
06-14-2021
Not the ease of use I was hoping for but this is good info. Thanks!

Prompt Inventory Report

Created by in Contact Center
06-10-2021
06-10-2021
Hello, Is there a way in UCCX 10.6 to get a report on which prompts are unused? I would like to remo...
Public Statistics
Date Registered ‎11-05-2019 08:28 AM
Date Last Visited ‎05-18-2022 01:43 PM
Total Messages Posted 53
Total Helpful Votes Received 25
Helpful Votes From