hi, I have another team (Dev) trying to integrate their application (Tableau) with our UCCX to get access to the DB for reporting. I provided for them the uccxhruser password but it wasn't enough, they need information about the DB, type, port...etc...
Forum Posts
Resolved! CCX upgrade 12.0 to 12.5
I see we need to increase RAM to 20GB for our 400 agents.There is also mention of losing certificate CA's for our privately signed certs. Is that just a matter of copying the CA's from the server and reinstalling post-upgrade?Is there anything else I...
For v12.5 CCE, how are the flex seat licenses allocated? Is this solely based on concurrent agents logged in or does it include port usage as well? I ask as our "In Use" number in CSSM doesn't seem to match anywhere close to max concurrent agents lo...
Hello,I want to know for a new UCCX 12.5 deployment, from where can we order the Cisco Compliance Recording (CR), Advanced Quality Manager (AQM) licenses ? As we do not find the SKU related to this licenses. also can we combine the deployment CR a...
Hi All I Having issue on CUIC 12.6 "Session Limit Reached", everyone know where the configuration for the limit session?? the issue if more 2 user to access CUIC.
Resolved! UCCE and CVP 12.6 install
hii want install the UCCE 12.6 and CVP 12.6 ,but i download the file from Cisco.com https://software.cisco.com/download/home/268439622/type/280840583/release/12.6(1)https://software.cisco.com/download/home/270563413/type/280840592/release/12.6(1) the...
Currently we are using PCCE 12.5 in our environment and I've been asked if there are any available API's for CUIC. I know in previous versions there aren't any available and I've searched and have not found any for this version. Does anybody have a...
Hello, I found this bug description on the bug search tool: CSCts31447 - CUIC Does not Apply Thresholds to Grouped Fields in a Grid Report Symptom: Create a threshold on a grid field, and then create a grouping for that field. The threshold will no...
Hi, I have a problem with Finesse. When trying to login with FIPPA on CIPC, it looks like this : So I try to check and access Finesse (desktop), and looks like this : Then I also saw that there was a CCX Engine service with Partial status : I've res...
Hi All, Could anyone please help me re-generating the WSM self-signed certificate on CVP call server. After an upgrade I found out that the Name of the server is incorrect in one of the previous certificates so I need to correct that. Please suggest ...
Can UCCE 12.x supports on AWS cloud. not AWS product AWS connect. one of our client looking to move current on premise UCCE 11.x to AWS public cloud not Cisco HCS. Let us know anyone tested in LAB. I just heard rumors that UCCE 12.5/ Customer journ...
Resolved! UCCX 12.5 license
Hello. I am upgrading my UCCX environment from 10.5 to 12.5 and had a question about licensing. I currently have 10 Standard seats, 25 UCCX recording seats, and 100 total IVR ports. Did Cisco do away with the Standard seat in 12.5?
One particular agent not able to get into ready state.It will give error as below:"Operation errorThe Operation timed out or failed. Please try again or contact the administrator"if tried to click logout button it will be shown in the dropdown as bel...
I found the number of Agent Logged In is not equal to the sum of Agent number under different state for highlighted CSQ in Voice CSQ Summary Report. I have changed the states of 1-2 logged-in agents under this CSQ to make some update in the numbers, ...
Transfer to IVR campaigns is working fineOutbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queue to the skill g...
