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I wonder if there is an option for the scenario below ...I have script 1 and script 2. I get calls on script 1 and sometimes on script 1 I would offer some notice at the beginning of the call to record it in script 2. So when I called script 2 I woul...

Hello,I have created Agent greeting on UCCE11.6 Lab deployment but when call script from Finesse the script fail in Run external script "GS,Server,V, FTP" and from VVB logs i found that VVB cannot fetch FTP URL and send 404 Not Found.Please Assist. 

Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version11.6.1.0.0.4045 We encounter the error: "The configuration limit for the maximum number of combined precision queues and skill groups per agent has been exceeded" when adding an attribute to...

I have the following scenario.A ccx version 11 in production. Agents currently use a hardphone logging in first through Extension mobility. The client asks me to enable jabber for those agents. This is how they work from their homes.Everything is cor...

Hi,the question is already raised in the support forum by others on previous occasions. can someone advise me if there any chance that we can remove the unused CSQ from the CCX databases?a couple of customers are having a large number of CSQ's create...