Hello. I have Finesse Syslogs going to Splunk so they can searched and trended over time via Splunk. But are there Finesse Application logs? Or a document that helps me better understand what is is the logs of the Finesse server such as the the w...
i am trying to develop a call back script to give the customer a chance not to wait a long time in the queue. the purpose of this script is to give the customer the option to press 1 for call back, 2 to leave a message or 3 stay in the queue.while b...
Hello Mentors, I need your help to set up the UCCE Home Lab.Hardware was not a concern, Can run upto 10 VM's with 8GB of RAM each. I have gone through the below link: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/vi...
For recording UCCX calls do I need to use a basic recording profile (and thus a 3rd party application) to record calls? And for agent to agent chatting, can I just follow this link: https://www.cisco.com/c/en/us/support/docs/contact-center/finesse/2...
HiWe have UCCX 12.5 and we use finesse agents.When logs in for the first time we get some security warnings.Is there a way to upload the self signed certificate from UCCX/Finesse in Chrome (version 91) to trust the site directlyI tried several things...
hello, we are trying to implement the extend and connect feature on ccx System version: 12.5.1.10000-31 (ES03-93)and having a hard time finding in the documentation what is the application that allows agents to log and set phone number they would lik...
When the caller is dialed to IVR, "Thank you for calling" (1-2 s interval) "Thank you for calling" (1-2 s interval)...would be heard repeatedly by caller. The phones themselves ring, but agent cannot heard any voice from the call after picking up. S...
thanks to all.I have the following scenario:1 CUCM 1 IMP and 1 CCX all version 11.5The customer wants an upgrade to version 12.5, but wants a fresh installation in another virtual environment.Which is the best route?Install everything in version 12.5...
Hi all, I am using UCCX 10.6 with co-resident CUIC and need to generate a report with custom variables. However, when I try to filter on some of the fields I need, (such as Original Called Number, Called Number, and Calling Number) the search will no...
When the call is dialed from IP Phone to the UCCX application, "Please hold for the next available representative" would not be played after the prompt file is played. However, when a call dialed from PSTN to the same UCCX application, "Please hold f...
Dear Team, We need clarify one deployment doubt. Currently we need deploy a Contact Center solution based in the agent mobility.Any way to have the UCCX agents working directly from internet without any VPN and with a unified Interface (no apps)?I'm ...
Hello Everyone.I upgraded uccx 12.0 to UCCX 12.5.1.I installed a fresh ccp 12.5.1.Previously i had uccx 12.0 and SM 12.0.The web chat was working very well.Now with the latest versions of uccx and sm (ccp),the chat is hitting sm but not recieved by t...
Hello All,In CUIC I have noticed that 2 of our Report Users have Subcategories or Folders in which I am unable to see the contents of those folders, i.e. I cannot see the Reports saved in those folders, even as the Super Admin user.If the User who cr...
