Hi Folks,
Got a weird one that has been brought to my attention.
On longer calls (15+ minutes), the audio streams on some of our QM recorded calls appear to go out of sync, with the result that we start to hear the caller and the callee talking at the same time.
I understand that QM on the PC records two streams then merges them for upload to the QM server. It's almost as if the two streams go out of phase with each other.
Anyone got any ideas off the top of their heads?
CM 7.1.5, 7942 phones, QM 2.7.3.12 with desktop/endpoint recording set for end of day/first thing next day upload.