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Christian Legg
‎01-07-2020
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1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
10 Replies
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Member since ‎07-16-2011
19
Posts
20
Helpful
2
Solutions

Re: Accessing QM recordings from downed QM 8.5 server

Created by in Contact Center
07-21-2019
07-21-2019
Hey folks - I got this issued solved and thought that my solution may help others. Key to the soluti...

Accessing QM recordings from downed QM 8.5 server

Created by in Contact Center
07-08-2019
07-08-2019
Hello Folks, In days gone by we ran Cisco UCCX 8/5 with Calabrio's Cisco-branded QM system to record...

An excellent and very helpful

Created by in Collaboration, Voice and Video Documents
01-20-2016
01-20-2016
An excellent and very helpful document. Reading it, I've just found out that our implementer didn't ...

Thanks for that Arundeep -

Created by in Contact Center
12-01-2014
12-01-2014
Thanks for that Arundeep - that at least confirms the issue.Of course, if "small" is too small, and ...

I have found that this

Created by in Contact Center
11-26-2014
11-26-2014
I have found that this problem occurs when CAD is run on systems where the Windows Font Size has bee...

We had the exact same issue

Created by in Contact Center
07-30-2014
07-30-2014
We had the exact same issue some time ago.We worked around it by using an external SQL database to k...

We've had a similar issue. 

Created by in Contact Center
07-16-2014
07-16-2014
We've had a similar issue. While the agent is talking, the CAD changes state to "work" i.e. it think...

Re: Corporate Directory for Jabber for Windows

Created by in Collaboration Applications
10-30-2013
10-30-2013
Yep - still using it here, in pretty much its original form.Powershell code for dropping spaces from...

Re: UCCX - Number of concurrent logged agents for a certain peri

Created by in Contact Center
09-22-2013
09-22-2013
OK, here's what we do to get this information (and a whole lot more besides) from UCCX. It requires ...

AQM - disable screen recording

Created by in Contact Center
08-28-2013
08-28-2013
Hello Raymond,You will need to go into the Quality Management Administrator software and disable the...

UCCX - Number of concurrent logged agents for a certain period

Created by in Contact Center
08-28-2013
08-28-2013
I'm pretty sure that UCCX doesn't keep this sort of information itself, or if it does it doesn't mak...

Corporate Directory for Jabber for Windows

Created by in Collaboration Applications
06-24-2013
06-24-2013
Hey Jordan - there may be a better way but your way rocks!Thanks for posting this and taking the tim...

"Get Call Contact Info:Dialed Number" returns trigger, not diale

Created by in Contact Center
09-18-2012
09-18-2012
Thanks Graham - I'll give that a try and post how it goes.

"Get Call Contact Info:Dialed Number" returns trigger, not diale

Created by in Contact Center
09-16-2012
09-16-2012
Thanks ChrisThis is what I have ended up doing, though as we're looking at 500 numbers (it's for a f...

"Get Call Contact Info:Dialed Number" returns trigger, not diale

Created by in Contact Center
09-16-2012
09-16-2012
I'm not sure if our telco provides the information inbound, however as our CUCM answers the calls on...
Public Statistics
Date Registered ‎07-16-2011 06:21 AM
Date Last Visited ‎01-07-2020 07:46 AM
Total Messages Posted 19
Total Helpful Votes Received 20
Helpful Votes From