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Hello Folks, In days gone by we ran Cisco UCCX 8/5 with Calabrio's Cisco-branded QM system to record calls. Some time ago, the system was switched off, and our networks have changed and licenses have expired, so we can't spin the system back up agai...
Hello Folks,I'm writing an application that does different things to a call based on the number that the caller dialed to get to the script.The Get Call Contact Info command has the "Dialed Number" attribute, but when I read this value all that I get...
Hi Folks,Got a weird one that has been brought to my attention.On longer calls (15+ minutes), the audio streams on some of our QM recorded calls appear to go out of sync, with the result that we start to hear the caller and the callee talking at the ...
Hey folks - I got this issued solved and thought that my solution may help others. Key to the solution was finding a way to have the server think it was still talking to itself via its old IP address on a network that we no longer run, as well as the...
An excellent and very helpful document.
Reading it, I've just found out that our implementer didn't get the correct AXL etc ordering on our HA subscriber and our UCCX backups have been silently failing for 3 years now with the LDAP bug...
This docume...
Thanks for that Arundeep - that at least confirms the issue.Of course, if "small" is too small, and "large" is too large, then "medium" is all that is left for icon size selection and CAD breaks.Still, I may be able to get the users to "go large".tha...
I have found that this problem occurs when CAD is run on systems where the Windows Font Size has been changed from the standard 100%.As an example, on my 13" laptop I normally run Windows Font Scaling on Win 7 at "Medium", which is 125%. When I do t...
We had the exact same issue some time ago.We worked around it by using an external SQL database to keep track of the state of callback requests.When a caller requested a callback we made a note of this in the database and then threw the call into a c...
