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Christian Legg
Level 1
Level 1
Member since ‎07-16-2011
‎01-07-2020
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  • 19 Posts
  • 2 Solutions
  • 0 Helpful votes Given
  • 20 Helpful votes Received
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First Discussion
5 Discussion Posts
5 Helpful Vote
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User Activity

Accessing QM recordings from downed QM 8.5 server

07-08-2019
Hello Folks, In days gone by we ran Cisco UCCX 8/5 with Calabrio's Cisco-branded QM system to record calls.  Some time ago, the system was switched off, and our networks have changed and licenses have expired, so we can't spin the system back up agai...

"Get Call Contact Info:Dialed Number" returns trigger, not dialed number details

09-13-2012
Hello Folks,I'm writing an application that does different things to a call based on the number that the caller dialed to get to the script.The Get Call Contact Info command has the "Dialed Number" attribute, but when I read this value all that I get...

QM recordings start to go out of sync on long calls

01-05-2012
Hi Folks,Got a weird one that has been brought to my attention.On longer calls (15+ minutes), the audio streams on some of our QM recorded calls appear to go out of sync, with the result that we start to hear the caller and the callee talking at the ...
Community Statistics
Member Since ‎07-16-2011 06:21 AM
Date Last Visited ‎01-07-2020 07:46 AM
Posts 19
Total Helpful Votes Received 20