What I have currently built for the short term is a xml based system. I have it setup as follows:
(comp name)
(prilevel)
With this I have broken all customers up into x amount of groups leaving the top 3 priority numbers free. This way I can look through the list and if they are their the customers will then get wighted higher then others already there.
This is a good start and was quick. What I will be doing moving forward is setting it up where regular customers will go up in weight every x seconds until they hit either equal weight or surpass the weight of the others so they do not sit too long compared to others. You don't want someone sitting for 2 hours :)
Once the crm system is ready to go, I will change to db dips and do logic based on that, but since we are not there yet the xml works great.
I will not worry about the que since the weighting of regular customers is dealt with in another fair way.
Once done testing the script out with all my test cases I will drop it in here for people to have a look.
Javier
