Quick question on how Select Resource works

[David Graham]

In UCCX 8.5 we have our scripts for the queues. I was aksed by one of the managers the following question.

How many times does it ring initially and then before it goes to each person?

From what I was reading it gets this information from CUCM, but not certain. Is there a timeout in UCCX or is this strictly a CUCM thing. I would copy and paste the code in here so you could see the whole Select Resource step, but there is no clean way that I currently can find to do that.

Thanks for any help!

Cheers

Dave

[Deepak Rawat · Accepted solution]

Dave,

Agents are selected as a part of the Select Resource step that you configure in the script. On the properties of this step, there is a timeout value which decides for how long call will ring on the agents phone before it rolls to other agent. In an ideal situation the timeout value should always be (2 seconds or more depending on the requirement) less than the Ring No Answer Duration confgiured at the DN level for agents IPCC extension on CUCM.

Regards

Deepak

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[David Graham]

Thanks much! I see it now. I was looking at the Connect command and did not see a parameter on it. I totally forgot to go to the properties of the Select step to see the timeout.

Cheers