Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
With our CAD 8.5 setup, we have the recording step set so that when a call comes in to certain agents it automatically gets recorded. We have this set in the Desktop Administrator.
In my test lab I have upgraded to 10.6. I know that Finesse will not...
Last week I upgraded my test lab environment from UCCX 8.5 SU2 to 8.5 SU4. This past weekend I did the same for my Production environment. Everything is running well.
Now I want to start the upgrade from 8.5 SU4 to 10.6.1. I have the DVD UCSInstall_U...
I am going to be upgrading my UCCX system (HA version) from 8.5.1 SU2 to 8.5.1 SU4 in preparation of upgrading to UCCX 10.6 in a month. I know I need a new license to go to 10.6, but do I need a new license just to upgrade in the same version number?...
In UCCX 8.5 we have our scripts for the queues. I was aksed by one of the managers the following question.
How many times does it ring initially and then before it goes to each person?
From what I was reading it gets this information from CUCM, but...
I have an interesting issue which I am trying to work around. Our setup is the following:
Internal extension: 2331
DID: 6305552331
We have to dial 9 for an external call from our Cisco phones. So, to make this easier to just press Dial on missed cal...
That is really really cool to know.
I did not look much into MediaSense just thinking it was going to be a large cost to purchase and license, but seeing what you wrote above and checking out the pricing on the Cisco site, that is very doable.
Now to...
I had the same issue on v8.5.1. I had to change the Installer to run as Previous Version (Properties/Compatability tab).
I then changed the compatibility tab on the application itself to also run as Windows 7 (C:\Program Files (x86)\Cisco\Desktop\Age...
