With our CAD 8.5 setup, we have the recording step set so that when a call comes in to certain agents it automatically gets recorded. We have this set in the Desktop Administrator. In my test lab I have upgraded to 10.6. I know that Finesse will not...

Last week I upgraded my test lab environment from UCCX 8.5 SU2 to 8.5 SU4. This past weekend I did the same for my Production environment. Everything is running well. Now I want to start the upgrade from 8.5 SU4 to 10.6.1. I have the DVD UCSInstall_U...

I am going to be upgrading my UCCX system (HA version) from 8.5.1 SU2 to 8.5.1 SU4 in preparation of upgrading to UCCX 10.6 in a month. I know I need a new license to go to 10.6, but do I need a new license just to upgrade in the same version number?...

In UCCX 8.5 we have our scripts for the queues. I was aksed by one of the managers the following question. How many times does it ring initially and then before it goes to each person? From what I was reading it gets this information from CUCM, but...