I'm using ICM 6.00SR2 with Call Manager 4.00. I've got a set of PG's working with CTIOS agents and another set of PG's working CAD agents. The customer needs reason codes implemented for the CAD agents. Is their a way that I can setup reason codes for a certain group of agents and not for other agents either via a team or via agent desk settings? For the CTIOS agents, it' easy - just use the Agent Desk Settings ==> Idle Reason Required or Logout Reason Required. It appears for the CAD agents, I can setup them up via the Desktop Administrator and enable them but then they are enabled for all CAD agents. Is that true?
