I've got a customer running ICM 6.0 and IPIVR 3.5(2). I'm converting there Nortel Periphonics scripts over to Enterprise. These are IVR only self service applications i.e. no call queuing. One of the reports the customer wants provides him the tot...

I'm using ICM 6.00SR2 with Call Manager 4.00. I've got a set of PG's working with CTIOS agents and another set of PG's working CAD agents. The customer needs reason codes implemented for the CAD agents. Is their a way that I can setup reason codes...

I'm running CM 4.02a(sr2c)on 8 CM's in a cluster. I'm AD integrated for the Corporate Directory function. The server group is upgrading to Active Directory 2003. Has anyone done this and are there any known issues with Call Manager integrating wit...

Is their a report or method to find out how many subscribers or Call Handlers are pointing to a specific Call Handler? The only way I know is to delete the call handler and then look for the unresolved references using a report or dbwalker.

I'm reading the Unity 4.04 installation guide. It says that you must install Exchange 2003 administration software on the Unity server when setting up the box for Unified Messaging with "off-box" storage. Does that Ex2K3 CD come with Unity (like i...