Record agent?s call on CRS 4.0 IPCC EXPRESS

[wflores]

Hi everybody.

When the supervisor wants to record agent?s call, where the record is storage in the server CRS 4.0 or in the Supervisor?s computer?.

I need to know because the supervisor recorded a call but I could not find it in the server neither supervisor?s computer.

Thank very much in advance

Regards

Walter Flores

[tstanik]

(IPCC C:\program files\cisco\desktop\audio_files)