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Hello specialists, a customer made an upgrade from CUE 3.1 to 7.1 but for CUE 7.1 they do not have PAK license to enable the voice mail, so need to downgrade the CUE to 7.0 in order to load the license from software download at cisco web using a CCO....
Hello everybody.A customer has configured AA using extendend service (CRA), which was running on the same server CallManager 3.3 but the CRA services on the server are not enable to start again neither de administratacion.I have to give a solucion fo...
Hello everybody.I have a lab with 2 callmanager expresses both registered to Gatekeeper. I can make a video call inside each callmanager express but I'm not able to make video calls when I call from callmanager express A to B and viceversa, I just ge...
Hello specialists!I have a problem with only one DID and 149 DIDs work fine.There is a CallManager 5.1(2b) and gateway 2811 using h323 between CallManager and the gateway. The calling party number is 24131611 and the called party (DID) number is 7720...
Hello everybody, a customer needs that that the agent does not have the answer option and the incoming calls get to the agent automically is it possible?The Callmanager version 4.2(3) and IPCC Express 4.0.Any ideasRegardsWalter
Hello, I need to configure B-ACD-AA applications that runs on IOS Cisco 2801, and send to calls to CallManager 3.3 and PBX Alcatelaccording with the selection the callers.Do you have the steps to follow according that is needed to configure Hunt Pilo...
Thank for answering I already delete the DN 758 on the CallManager then I added to the test phone but the issue continues.The DID call does not get through, I receive the Cause i=0x80A9 Temporary failure.RegardsWalter
Hi thanks for answering,I will use your suggestion, but I was wondering how the IPPC-X will be handled the NOT READY state, because it is configured the agent does not answered, the IPCC-X change the agent state from READY STATE to NOT READY STATE, I...
HI, THANKS FOR ANSWERING.I menat was:The agent is already Login, when the agent receives a call, he does not need to push the answer button, the customer needs that the call is answering by the agent automically without pushing the answer button on C...
