Record Step

[pvarenholt]

Running CCX 9.02.

The output options for this step state as per the manual;

"...to be made available to all Cisco Unified CCX servers in the cluster), saved to disk or to a database, or e-mailed.  "

Can someone provide some direction on how i could save this to a database or to dissk (i.e. network share)?

Thanks,

Paul.

[pvarenholt]

More info on this....

trying to record customer name and write it to SQL DB.

This possible and some direction would be appreciated....

thanks,

paul.s

[snandi]

Hi Paul,

Sorry for the delay.

We have two possibilities.

1) with just scripting you can upload the recorded name to CCX DB. This puts it into the repository and is visible using AppAdmin prompts management. The same can be read out (downloaded) using direct connection to CCX DB. You can use the 'ccxhruser' credentials which is also used for custom reporting. This user has read access.

2) The script editor DB steps does simple SQL. So it is not possible to write the recorded prompt into an external DB. However one can have custom java code to do all the complex JDBC.

Hope this helps.

Regards