02-22-2012 11:12 AM - edited 03-14-2019 09:25 AM
I have a scripting request from customer that when no agent available to answer the call, the caller can leave a message which then get sending to available agent in queue.
It is similar to the previous thread below, but the link to sample script is no longer available. Does anyone know where I can find a sample script for UCCX 7.0.1.
https://supportforums.cisco.com/message/3356228#3356228
Thank you in advance.
Binh.
Solved! Go to Solution.
02-22-2012 11:49 AM
Here's a screenshot of sample script that accomplishes this:
https://supportforums.cisco.com/message/3213847#3213847
Also, I believe there is a sample script doing something similiar in the script repo:
02-22-2012 11:49 AM
Here's a screenshot of sample script that accomplishes this:
https://supportforums.cisco.com/message/3213847#3213847
Also, I believe there is a sample script doing something similiar in the script repo:
02-22-2012 12:05 PM
Excellent, Anthony. This is exactly what I need.
Thanks.
Binh.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide