ICM 5.0 SR7
I am having a small issue regarding ICM and Voice Mail.
I have a script which takes all incoming calls for the call center and routes the calls to the appropriate agent.
Now i am trying to configure in this script for calls that come in nonworking hours to be routed directly to Unity Voice Mail.
Using a Time node in the script i can distiguish between working and non working hours. My problem is how can i route the calls to the unity voice mail from the ICM script?