Member since ‎07-09-2004

User Statistics

  • 17 Posts
  • 0 Solutions
  • 5 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
5 Replies

User Activity

Guys, I am putting the design and implementation for a new small office IP telephony setup that would integrate with the existing Ericsson pbx structure.I have started my resreach and came up with the following:To use Cisco 1751-v router for configur...
We have an IPCC setup with a main dialed number 6000 hunted on the VG that is integrated with a nortel meridien PBX.The call comes from the PSTN to the PBX then through an E1 to the VG that maps these calls to the main dialed number 6000.Agents keep ...
we are using ICM 5.0 SR7 and CM 3.3(3) and IVR 3.1(2). I am trying to test the IPCC environment internally from an IP Phone.Ii have configured a CTI Route Point with DN 2900 for the Call Center main menu script. and i have associated this DN with an ...
We are having an IPCC environment (CM, IVR, ICM, Unity) and the customer is requiring to have an automated fax service with the following scenario:The customer calls then listens to the IVR scripts in the IVR and then he/she should have an option of ...
ICM 5.0 SR7CCM 3.3(3)Unity 4.0(3)I am having a small issue regarding ICM and Voice Mail.I have a script which takes all incoming calls for the call center and routes the calls to the appropriate agent.Now i am trying to configure in this script for c...
Community Statistics
Member Since ‎07-09-2004 09:16 AM
Date Last Visited ‎08-18-2017 03:51 AM
Posts 17
Helpful Votes Given To