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Guys, I am putting the design and implementation for a new small office IP telephony setup that would integrate with the existing Ericsson pbx structure.I have started my resreach and came up with the following:To use Cisco 1751-v router for configur...
We have an IPCC setup with a main dialed number 6000 hunted on the VG that is integrated with a nortel meridien PBX.The call comes from the PSTN to the PBX then through an E1 to the VG that maps these calls to the main dialed number 6000.Agents keep ...
we are using ICM 5.0 SR7 and CM 3.3(3) and IVR 3.1(2). I am trying to test the IPCC environment internally from an IP Phone.Ii have configured a CTI Route Point with DN 2900 for the Call Center main menu script. and i have associated this DN with an ...
We are having an IPCC environment (CM, IVR, ICM, Unity) and the customer is requiring to have an automated fax service with the following scenario:The customer calls then listens to the IVR scripts in the IVR and then he/she should have an option of ...
ICM 5.0 SR7CCM 3.3(3)Unity 4.0(3)I am having a small issue regarding ICM and Voice Mail.I have a script which takes all incoming calls for the call center and routes the calls to the appropriate agent.Now i am trying to configure in this script for c...
We have increased the budget and capabilties required to use a 2600 router to integrate with Ericsson BusinessPhone 250 model. What cards/modules do I need on the 2600 to enable this integration.
Thanks, I got the problem solved ur right its not active by default but the problem was that in the installation of the VRU PIM you have to set the reporting and not leave it as default which is even feed.Thanks anyways.
Hi Venkat,Thanks for the reply, though i cannot download the pdf file.Would this solution send a fax to teh caller in the same session that was initiated by the caller or it will create a new session and dial the fax number?
