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Redirecting Calls in ICM script to Voice Mail

tkayyali2k
Level 1
Level 1

ICM 5.0 SR7

CCM 3.3(3)

Unity 4.0(3)

I am having a small issue regarding ICM and Voice Mail.

I have a script which takes all incoming calls for the call center and routes the calls to the appropriate agent.

Now i am trying to configure in this script for calls that come in nonworking hours to be routed directly to Unity Voice Mail.

Using a Time node in the script i can distiguish between working and non working hours. My problem is how can i route the calls to the unity voice mail from the ICM script?

1 Reply 1

adignan
Level 8
Level 8

Use the "Label" Node > Change drop down box from Configured to Dynamic, and enter the Mailbox number in the field. When the call hits this node, the call will be sent to this extension.

Andy - Berbee

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