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Beginner

Remote Expert Mobile Integration With UCCE/PCCE

Dears,

 

After checking the following Remote Expert Mobile Solution Overview and Design version 11.5, it seems that the below features are not supported with Remote expert Mobile:
  • Silent Monitor
  • Supervisor Barge-In
  • Intercept
  • Expert Assist Console
Please check the tables in page 7 and 9 in the below reference:
 
Are these features supported with remote expert mobile 11.6?
If not, do you advise to migrate to eGain and integrate it with UCCE/PCCE?
 
Thanks.
Sabine Mattar

 

1 REPLY 1
Beginner

Re: Remote Expert Mobile Integration With UCCE/PCCE

Dears,

 

Can you please provide an update on the below.

 

Thanks.

Sabine

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