Hi,
I am new here and new to Cisco CVP, so I have been trying out different nodes in both CVP and ICM. I am currently working on a test to communicate data between ICM and CVP while the call is queued on CVP.
I have a very basic Call Studio Application That starts and goes to the ReqICMLabel node. My ICM script is also very basic. It starts (checks for a particular CallTypeID, goes to the Queue to Skill Group node and out of the OK branch goes into a series of set nodes (for the ToExtVXML) and runs an external script. At the if CallTypeID node previously, the CallTypeID for the ReqICMLabel Matches I got to a set node and then a label.
I am setting "application=safi_test_project_006;_dnis=70028" in the ToExtVXML[0] ECC variable. 70028 is the CallType/DNIS for the ReqICMLabel. The ICM script handles the 70027 and 70028 DNs.
Here is what I get is the activity logs for the CVP.
12:28:01.398,,start,newcall, 12:28:01.398,,start,ani,77781 12:28:01.398,,start,areacode,NA 12:28:01.398,,start,exchange,NA 12:28:01.398,,start,dnis,70028 12:28:01.398,,start,uui,NA 12:28:01.398,,start,iidigits,NA 12:28:01.398,,start,parameter,callid=8F94B2C094F511EBB382C994AA91FDEB 12:28:01.398,,start,parameter,_dnis=70028 12:28:01.398,,start,parameter,_ani=77781 12:28:01.398,ReqICMLabel_01,enter, 12:28:01.414,ReqICMLabel_01,custom,doDecision,Publish to ICM Failed callGuid = 8F94B2C094F511EBB382C994AA91FDEB. 12:28:01.414,ReqICMLabel_01,data,callvar1, 12:28:01.414,ReqICMLabel_01,data,callvar2, 12:28:01.414,ReqICMLabel_01,data,callvar3, 12:28:01.414,ReqICMLabel_01,data,callvar4, 12:28:01.414,ReqICMLabel_01,data,callvar5, 12:28:01.414,ReqICMLabel_01,data,callvar6, 12:28:01.414,ReqICMLabel_01,data,callvar7, 12:28:01.414,ReqICMLabel_01,data,callvar8, 12:28:01.414,ReqICMLabel_01,data,callvar9, 12:28:01.414,ReqICMLabel_01,data,callvar10, 12:28:01.414,ReqICMLabel_01,data,FromExtVXML0,DATA_REQ 12:28:01.414,ReqICMLabel_01,data,FromExtVXML1, 12:28:01.414,ReqICMLabel_01,data,FromExtVXML2, 12:28:01.414,ReqICMLabel_01,data,FromExtVXML3, 12:28:01.414,ReqICMLabel_01,data,caller_input, 12:28:01.414,ReqICMLabel_01,exit,error 12:28:02.070,,end,how,disconnect 12:28:02.070,,end,result,normal 12:28:02.070,,end,duration,1
At this point, I don't know how to proceed forward to fix this. Please help!
