Requalify Call and Call type/Script Association

[selvam.pm]

Hello,

I have a peculiar issue or may be it is peculiar to me.

For a customer we have calls requalified with a Specific Call type and the Calls is being sent to a particular script.

However when  I look at the Script--> Call type association I do not see any Call type being associated to this script though the call is routing perfectly fine , I am left with no clue on how the call is being sent to this script from the requalify node without any Calltype or Dialed Number associated to it .

[david.macias]

The only thing I can think of is that you have a problem with your DB. I would open a TAC case and have them investigate.

david

[Bill Mungaven · Accepted solution]

If you look at Script -> Call Type Manager -> Schedules tab, look for the Call Type referenced in the Requalify step and see what script and schedule is referenced there. This should point you in the right direction.

Bill

[selvam.pm]

Thank you, I could see it there.

[selvam.pm]

Thank you, I could see it there.