About Bill Mungaven

Bill Mungaven · 09-27-2022

I'm running CUCM 11.5.1 SU9 with 2 Unity Connection clusters both running 11.5. I have a user who is logging into Jabber on her iPhone and for some reason the wrong voicemail server is showing in her profile. I checked her voice mail account and it's...

Bill Mungaven · 05-10-2022

I'm trying something new where I'm trying to write a generic queue node to use with 10 different skill groups. I have a health department which has 5 different clinics each with an English and Spanish group of agents. Each clinic and language is a se...

Bill Mungaven · 05-10-2022

I'm using UCCE 11.6, 2 Roggers, 4 Finesse PGs, 2 CVP/VXML servers, 2 VVB I'm trying something new where I'm trying to write a generic queue node to use with 10 different skill groups. I have a health department which has 5 different clinics each with...

Bill Mungaven · 12-01-2021

CUCM 11.5.1, SU9. 1 Publisher, 6 Subscribers. Inbound calls from PSTN are via PRI circuits terminating to 3945 (MGCP) to CUCM. Outbound calls to PSTN via SIP trunks connected to 3945 CUBE. I have a customer who call forwards their 7940 phone off-prem...

Bill Mungaven · 09-10-2019

CUCM 11.5.1-15900-18, 1 Publisher, 6 Subscribers, 2 TFTP, 2 MOHI upgraded the firmware on my 78xx phones from sip78xx.12-5-1SR3-74 to 12-6-1-0001-668 and since then, I've received numerous complaints from contact center agents using 7841s of intermit...

Bill Mungaven · 04-25-2024

I'm glad this helped you.

Bill Mungaven · 09-29-2022

Thank you for the suggestion. After I posted my question, I looked at the service profile configuration. We only have one UC service profile which is set as the default and all users are assigned to this profile.I think my next step is to open a TAC ...

Bill Mungaven · 05-10-2022

I found an old forum post from 2017 (https://community.cisco.com/t5/contact-center/dynamic-variable-syntax-in-icm-script/td-p/3196368) which suggested concatenating the values to make up the skill group name then plugging that into the IF node with t...

Bill Mungaven · 01-26-2021

I'm not clear on what you're trying to do. If you want to see if there are any agents logged onto a specific skill group, you can create a custom function that will return true or false and pass in the skill group you want to check in your IF node. C...

Bill Mungaven · 09-25-2020

In my situation, I don't have to authenticate to send the email. I don't know if that's the way my organization configured it to make it easy to send email from automated systems such as CVP.

Member Since	‎02-07-2005 07:56 AM
Date Last Visited	‎08-14-2024 09:33 AM
Posts	156
Total Helpful Votes Received	166

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Jabber for iPhone picking up wrong voice mail server when user logs in

Can use some help with UCCE/ICM 11.6 dynamic IF node formula

Can use some help with UCCE/ICM 11.6 dynamic IF node

Add delay to outbound SIP call

Intermittent no ring on 78xx after firmware upgrade to sip78xx.12-6-1-0001-668

Re: JSON Response from REST Client CVP 11.5

Re: Jabber for iPhone picking up wrong voice mail server when user log

Re: Can use some help with UCCE/ICM 11.6 dynamic IF node

Re: Skill group routing

Re: Email Element in call studio