Cisco Unified Workforce Optimization Quality Management (AQM) release 11.5
When viewing the audio graph on a contact in Cisco Unified Workforce Optimization, we can see when someone paused the recording as a "P" icon appears on the graph.
But we can't see when someone either Resumed the recording. There is no "R" icon shown on the graph.
It would be great for Cisco/Calabrio to include this icon in the next release.
Please let us know if Cisco/Calabrio are planning on adding this?
