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Beginner

Resume icon in Cisco Unified Workforce Optimization

Cisco Unified Workforce Optimization Quality Management (AQM) release 11.5

When viewing the audio graph on a contact in Cisco Unified Workforce Optimization, we can see when someone paused the recording as a "P" icon appears on the graph.

But we can't see when someone either Resumed the recording. There is no "R" icon shown on the graph.

 

It would be great for Cisco/Calabrio to include this icon in the next release.

Please let us know if Cisco/Calabrio are planning on adding this?

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