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We are having issues with our 1000+ Cisco 8851 handsets that are on Webex Calling where the line button, call park buttons and softkeys flicker and random times on the screen. The Date, Time, Cloud and Speed Dials stay solid, but the other buttons go...
CUCM 11.5.1.13901-3 I would like to report on the volume of incoming calls to our Cisco phone system via a SIP trunk. Each of these calls route through a Translation Pattern before going to extensions.Is there a way in CUCM to report on the volume of...
Cisco Unified Workforce Optimization Quality Management (AQM) release 11.5When viewing the audio graph on a contact in Cisco Unified Workforce Optimization, we can see when someone paused the recording as a "P" icon appears on the graph.But we can't ...
UCCX 11.6 Enhanced
I've created a custom report based on the "Detailed Call by Call CCDR Report" which lists all incoming calls to applications. On this report a number of records have the queue_time field has blank. These are calls that were aband...
UCCX 11.6.1
When I run a report in CUIC 11.6.1 and have the results displayed, a toggle at the top called "Only Thresholds" appears. This is set to Off by default:
When turned On, it will just show the results that meet the Threshold:
Th...
I am very disappointed that nobody from the Webex community replied to my post about the display flickering on the Cisco 8851 handsets. I also had the same problems when dealing with Webex support as well as their partners. They all keep saying it's ...
This could be a permissions problem. You will need to have an Administrator login to CUIC, go to the Security screen and then check the User Permissions on the Reports-Stock folder and subfolders.
See the attached screen shot.
You can run the "Contact Service Queue Activity Report by Interval Report", which will show you the number of calls for each hourly period. You can run it with hourly intervals for the whole month.
Then extract it to Excel and do a some filtering, ...
