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Retrive the List Reamining Contacts from Outbound Dialer

HARIS_HUSSAIN
VIP Alumni
VIP Alumni

Dear All,

We have UCCX 10.6 with Outbound Dialer and are looking a way to retrieve the remaining contacts for a campaign.

From the Open Printable reports we can see number of Pending,Retry contacts but cannot find a list of actual Numbers.

Is there a way

2 Replies 2

HARIS_HUSSAIN
VIP Alumni
VIP Alumni

Any one know the procedure for above.

Just and update i have found below procedure

run uccx sql db_cra select *  from  dialinglist

Each contact will have a state “ callstatus”, each callstatus is listed below:

1 = Pending. The call is pending.2 = Active. The record is sent (active) to the Outbound subsystem for dialing3 = Closed. The record is closed.4 = Callback. The record is marked for a callback.5 = Max Calls. Maximum attempts have been reached for this record (considered closed).6 = Retry. The call is redialed immediately whenever there is any miss.7 = Unknown. If the Outbound subsystem was restarted with records in the Active (2) state, they are moved to this state.8 = Retries with delay. The call is redialed as it was either busy, no answer, customer abandoned or system abandoned. Retry time is set as per the corresponding configuration in the Unified CCX Application Administration web interface.

 

To get the list of contacts for each status you can filter the output as below:

run uccx sql db_cra select *  from  dialinglist  where callstatus=1, for example this will get a list of contacts that are not yet dialed by campaign.

Thanks

Haris