04-18-2017 11:08 PM - edited 03-14-2019 05:14 PM
Dear All,
We have UCCX 10.6 with Outbound Dialer and are looking a way to retrieve the remaining contacts for a campaign.
From the Open Printable reports we can see number of Pending,Retry contacts but cannot find a list of actual Numbers.
Is there a way
04-23-2017 11:06 PM
Any one know the procedure for above.
04-26-2017 11:22 PM
Just and update i have found below procedure
run uccx sql db_cra select * from dialinglist
Each contact will have a state “ callstatus”, each callstatus is listed below:
1 = Pending. The call is pending.2 = Active. The record is sent (active) to the Outbound subsystem for dialing3 = Closed. The record is closed.4 = Callback. The record is marked for a callback.5 = Max Calls. Maximum attempts have been reached for this record (considered closed).6 = Retry. The call is redialed immediately whenever there is any miss.7 = Unknown. If the Outbound subsystem was restarted with records in the Active (2) state, they are moved to this state.8 = Retries with delay. The call is redialed as it was either busy, no answer, customer abandoned or system abandoned. Retry time is set as per the corresponding configuration in the Unified CCX Application Administration web interface.
To get the list of contacts for each status you can filter the output as below:
run uccx sql db_cra select * from dialinglist where callstatus=1, for example this will get a list of contacts that are not yet dialed by campaign.
Thanks
Haris
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide