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Some UCCX agents have reported that their non-IPCC extension isn't showing up in historical reporting, specifically the Agent Call Summary Report. Initially, I noticed the some agents' non-IPCC extensions appear while other agents' don't. I did some ...

Is there any reason that a UCCX script would fail to trigger when its triggering number is called? It's not that the script has errors that are causing it to fail while it's running; the script is never triggered at all. The script has been validated...

Hey!I am writing some values the user inputs into our script into a Database. The values are "AgentID", and "CallingNumber", they are both strings. I have two variables to do this:$AgentID and $CallingNumber I assign the $CallingNumber variable using...

Hello , I want to configure wrap time after outbound calls. my version UCCX 8.5.1. any idea?

Hello, Is anyone running Window 2012 Data Center Edition on UCCE 11.x? Based on MS Windows version sheet, there are no differences between Standard Edition and Data Center Edition. Want to see what others might be experiencing if anything. Thanks

Apparently the UCCE/ICM software is no longer available as part of the Collaboration NFR Kit. As a development partner, where would we now go to purchase simply a UCCE v11 NFR kit? Thanks in advance!

Hello Guys, I want to Know if there is anyway to save credential of cisco desktop agent or automatically run CAD and put user in ready state. Thank regards.

Hello dears, Good day for you, I couldn’t access the below links in CCE training according to authorization issue. I have attached a screenshot for the problem. Requirements: Format Cost (USD) Duration AM training (AM presentation) E-learning ...

Experts, We have an issue with DTMF. Scenario: Call is passing from 3rd party SIP server to CUCM via SIP trunk and connected to UCCX and when the customer press any options in the prompt  the DTMF is not getting captured. We have checked this by debu...

Hi team, Please guide. For installing Progger, CTI Server is installed on same machine or its installed on separate VM instance. regards, Ritesh Desai.

Hello, We have an issues with bargein function. Attached the error we are getting while doing bargein. We are using UCCE 8.5 version and the agent machine is now upgraded from Win 7 to Win 10. Is it related to Windows 10 or anyone guide me to solve ...

Hi Guys, My Customer have an solution with UCCX 9.0.2.11001-24 and verified that the automátic call recording stoped worked. I didn´t found  troubleshooting documentation about this issues. Any have idea about this? Could You help me, please Thank...