Contact Center

Hi All, Good Day. I would like to verify if there is a negative impact or it will affect the uccx system if we change or enable the CUIC trace from basic to detailed?  We would like to enable all this trace to Detailed so that when we encountered ...

Hi All, I have a customer that wants to submit 5 phone numbers per dialer record, and wants to leave a voicemail on all of them. The record should not stop dialing after it reaches the first AMD and leaves a voicemail. Does anyone have any idea of ho...

I have UCCE 10.5 and one of my supervisor's have forgotten their password for the supervisor desktop 10.0.  I thought going into the Agent Explorer, under the Supervisor screen, I could reset the password there.  Nope didn't work.   How can I reset t...

Hi All - Is it possible to change PCCE Deployment Type from Lab only Mode to Production Mode Packaged CCE: CCE-PAC-M1. Currently we have single UCS server which will be deployed as PCCE Lab only Mode once we have another UCS which will be deployed a...

Currently running UCCX 10.6.  We already have in place steps in the scripts that ask the caller to enter their account number, then we pull in details about that caller from a web service(i.e. customer name, customer level- gold, silver, bronze) thos...

Hi, I am using UCCX 10.6. Agents and Supervisors are using Cisco Finesse for login.  In supervisor desktop, the supervisor can only see the state of the agent without reason code. For example, if the agent is not ready after login, in CAD it was show...

Hi Experts, I am getting the below error from rtr logs.  ra-rtr Device status down for DMP ID 3.  I need to find which device has the DMP ID 3 , is there a way for it. Thanks Sathya

Hi All, I have a customer wants to integrate UCCX with HPSM so when end user calls the UCCX a pop-up window appear at the agent desktop with the case number. Does anyone knows if this integration is possible?and how it can be done? or any suggested d...

Hi, all. Our customer uses contact center Cisco Unified Contact Center Enterprise 8.5 (UCCE)andOracle Siebel CRM 8.1 and Siebel Communications server running on an IBM AIX 5.3. Customer wish to integrate Siebel with UCCE, but Cisco Siebel integration...

We have one user who, when she uses he primary extension, she goes "Not Ready" but when she is finished with a call on her primary extension she does not automatically go back to a "ready" state while everyone else in the CSQ does. Any thoughts?

Hi Cisco I have some enquiry from our client which is the need solution for the contact center. This is for banking enviroment which is they their contact center daily job need to contact their customer to following the PAYMENT. Since they have so m...

Is there a way that when webchat is enabled, that a response stating that the service /office is currently closed. Can this be set within a calendar / time of day setting? I cannot see where this can be done. Thanks David

HI,when changing service level and percentage in CSQ and then update "it gives error "An error occurred while saving the CSQ Configuration data"