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Hi , We are currently using 10.5 UCCE . I found that the HDS DB does not have any Config data such as Agent , Skill_Group , Queue etc. All other historical data such as Agent_Interval etc are present Is this expected ? CUIC seems to be failing to ge...

Hi, I would like to create a step in the script for the user to enter digits (6 digit number) and match it with the XML file I have stored on the UCCX document management folder in en_GB subfolder and to give the details of that code on the CAD. I w...

Hi, UCCX Publisher is down, how long before UCCX Subscriber loses its time since NTP is unsync. We had a situation whereby UCCX Publisher was down for a few weeks, only after a few weeks.. And due to some hardware issue we were unable to bring the ...

Hi, I am new to UCCE enoirnment and i am trying to get head around things. I need some light on: 1. ECC variables. Are they defined per script or globally. 2. I read there are 27 ECC variables. Are they for CVP or generally. 3. How are ECC variable...

Hi, I have UCCE 11, CUCM 9 and Finesse 11. I am trying to setup Mobile Agent so that Agent can use his/her mobile phone to login to Finnese. I have configured everything as per following guide. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_...

  We upgraded a recent client from UCCX 8.X to UCCX 10.X. By default we deployed CAD as agents were not trained for Finesse yet.   Will be rolling out a plan for Finesse in a month.   Would like to know if we can run both CAD and Finesse together and...

I'm upgrading from UCCE 8.5 to 10.5. I have all the systems configured in the 10.5 and everything works as planned. I would like to import the HDS and Logger data from 8.5 to 10.5 and i was wondering if there is anything i should be cautions off if i...

Hi all, Anyone experience the issue above? Windows event viewer log doesn't show any errors/notification and only the application logs shows that its unable to communicate with other servers. We are already using the correct network adapter (vmxnet...

Good morning everyone, I have experienced this phenomenon in UCCX enough times that I'm finally ready to do something about it. I have a uccx publisher and subscriber that communicate over a VPN tunnel, however, if the tunnel ever flaps it can wreak ...

We are using CUCM 9.1.2 , UCCX 9.0.2 . Several agents are able to use the wrap up , reason codes on their phone , several are not presented with the wrap up code option on the phone display . The agents are logging in on their phones , not using CAD ...

Hi all Had a strange thing happen this morning as all Finesse agents and supervisors were asked to sign new certificates when they opened their browser? Checked all the logs in the UCCX and CUCM and could find nothing at all that could possible have ...

Hi All,I have installed cvp call server and confgured it in OAMP. But due to some problem i have had to re-build the machine. While rebuilding the machine i have remove the call server and vxml server from oamp. Now after re-installing the machine an...