script change notification

[wplantier]

I have a script that when the support group goes into a meeting they can dial a number and change to script how the script works. Is there a way the script can sent an email or call a number or something to remind the team the script is in the meeting state?

Thanks.

[Tanner Ezell · Accepted solution]

Absolutely, depending on your version of UCCX and the license you have. Bear in mind, that you can only send the email when the script is invoked but is entirely possible.

[wplantier]

We are running 7.0.1 express. Can you point me to a sample script?

Thanks.

[Jonathan Schulenberg]

The only public example scripts are in the Cisco Contact Center Express Script Repository I'm not positive that it contains an email example but it's worth a glance.

You need a premium license to activate the email subsystem of the MIVR engine. There is a section on configuring it within the Administration Guide for Cisco Unified CCX and Cisco  Unified IP IVR, Release 7.0(1) starting on page 212. The Scripting and Development Series: Volume 2, Editor Step  Reference for Cisco Unified CCX and Cisco Unified IP IVR, Release  7.0(1) also has documentation on how to use each step in a script.