I'm in the process of teaching myself how to create scripts for UCCX. So I watched a video on youtube and I followed the steps but when I call my trigger the phone just rings and I get an annunciator saying that we have system issues instead of playing the prompt. What I've done so far is I've created my script and setup a parameter so I can pick the wav file for script. The wav file was recording through the prompt recorder and it's in the repository. I wanted to know can someone take a look at my screen shot and tell me does this look right.
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Have you validated your script from the script editor?
Also you can try and use one of the predefined scripts and verify that the triggers and cti-port configuration is correct.
Next step could be to do a reactive debugging from the editor on the script to see how far you get.
I deleted the prompt and right clicked the menu and assigned the prompt there and also validated the prompt which comes back as good now. But when I call my trigger now it says are you still there 3 times and then it says we are having system issues.
Thanks for the help Martin, what I'm going to do is just delete the script and start over gain tomorrow. What I'm trying to do is get decent at UCCX because TAC won't help with Scripts and consultants want to charge you an arm and a leg to do the work. I'm going to watch the YouTube video again and also do some of the practice scripts in the getting started with Scripts Cisco manual. I'll eventually get it I just need to practice more and post more on the board. Again thanks for the help and I'll be talking to you again sooner than later :)
Thanks Anthony and I'm about to really start asking more question on scripting because even though we don't make a lot of changes to our script environment when question arise I need to have an answer.