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r-jain
Beginner

Script- routing to IVR extension

we wrote the script where call will go to a queue and will announce. How can we send the call after announcement to an IVR extension immediately?

2 REPLIES 2

Use the dequeue step to pull the caller out of the RMCM subsystem. Then use the Call Redirect (or Call Consult Transfer) to move the call elsewhere.

I will try , thank you for quick response.

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