Scripting Question

[winston.lewis]

Is it possible to have agents assigned to the same CSQ's but have two separate scripts and two separate CTI_RP?

[Aaron Harrison · Accepted solution]

Hi

Yes, completely normal and possible.

You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.

Aaron

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[winston.lewis]

Thanks for the quick response...